Housing Support Coordinator - (Internal)

CAREER OPPORTUNITY

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services values are:

Integrity: Consistently doing the right thing even if it isn't the popular thing.

Equity: Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.

Humanity: Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.

Creativity: Responding to the needs of the community with innovative and unique solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including; medical insurance, employer paid dental and life insurance, short term disability, 4 weeks of paid time off in the first year of employment, and a 401k retirement savings with an employer match.

POSITION DESCRIPTION & OVERVIEW

Title: Housing Support Coordinator - (Internal)

Reports To: Contracts Manager, Housing Programs

Schedule: Mon-Fri, Daytime Flexible

Compensation: $51,000 - $55,000; DOQ

Job Classification: Full Time, salaried Exempt

Union Representation: This position is not a union represented position

The Housing Support Coordinator is a key position within the Contracts and Compliance Department at Agate Housing and Services. This role is responsible for managing all compliance and financial management activities related to housing support programs for families and single adults, involving communication with funders as well as working closely with case managers. Agate's Housing Support program is primarily scattered site with funding to serve approximately 400 households in Hennepin County.

PRIMARY DUTIES AND EXPECTATIONS

Program Compliance (45%):

• Review participant files to ensure compliance with program requirements.
• Ensure accurate verification of participant and unit eligibility, as well as documentation of required county and state paperwork.
• Monitor annual certification dates for participants as required by program funders. Prepare and mail out relevant paperwork and notices to participants and their case managers.
• Coordinate client referrals and intake paperwork for the housing support program alongside Supportive Housing Team Leads.
• Coordinate with Agate Housing and Services program staff and housing locators to ensure a habitability inspection is completed and passed before move-in and before payment starts.
• Record and track Assistance Letters for participants which confirm their eligibility for supportive services.

Coordination with Program Staff (25%):

• Work closely with Agate Housing and Services program staff to ensure documentation for all income or housing changes is completed. Provide 30- and 60-day notices for recertification to staff and clients.
• Coordinate with program staff and HMIS Data Specialist to ensure timely entry of all paperwork and updates in ClientTrack so that the HMIS Data Specialist can make changes in the HMIS system and ensure a high-level data quality on all reports.
• A small portion (<20) of Housing Support Clients are enrolled in a program called 'Combo' through which they receive an additional source of rental funding. The Housing Support Coordinator will have a monthly check-in with the Rental Assistance Coordinator to ensure all records and payments for these clients are in order.

Financial Compliance (20%):

• Manage and track monthly rental payments and secondary check requests.
• Coordinate with Contract Accountant to ensure monthly reconciliations and payment received are correct. Follow up on any missing payments.
• Manage the 'Agate Store' budget which provides household needs and hygiene products for households in the Housing Support program.
• Provide regular program budget updates and tracking to the Supportive Housing Managers and leadership teams.

Contract Management & Funder Relations (10%):

• Maintain professional working relationship with Hennepin County and DHS staff to ensure documentation is up-to-date and the program is in compliance with funder requirements.
• Co-submit applications for housing support funding and contracts alongside Contracts Manager.
• Coordinate funder audits and collect necessary documentation from Housing Programs case files and accounting records.

PHYSICAL REQUIREMENTS FOR THIS POSITION

• Sedentary work - Sitting most of the time with occasional walking.

REQUIRED QUALIFICATIONS

• At least two years of experience working with landlords, subsidies, rental management, or in a related field.
• Strong knowledge of Microsoft Word and Excel.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds or people in crisis situations.
• Experience with de-escalation and conflict resolution
• Ability to pass criminal background check required for working within a DHS-funded program.
• Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL) preferred.
• Enthusiastic about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.

In addition, successful applicants will embrace the following perspective, skills, and abilities:

• Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma-informed care, client-centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

REFERRAL BONUS PROGRAM

Do you know someone who you think would be a good fit for a position at our organization? Please refer them! Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings. The referring candidate must clearly state the name of the employee who referred them in the section of the application that requests this information.

The Referral Bonus Form must be submitted to Human Resources no later than 30 days after the referred employees begin employment. Any Referral forms submitted after 30 days will not be processed.

To be eligible for rewards, candidates must be hired as permanent full or part-time employees (this excludes on-call, employees, temporary employees, interns or contract workers).

When applying for the position, candidates must clearly state the name of the current employee that referred them. The referral bonus will be paid out within one month of the candidate's six (6) month anniversary. There is no cap on the number of referrals bonuses an employee can receive!

HOW TO SUBMIT YOUR EMPLOYMENT APPLICATION

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.