Luxury Specialist

Luxury Specialist operates as a brand ambassador that focuses on providing exceptional customer service and information on our vehicles with the objective of educating our clients on our products.

REQUIREMENTS AND QUALIFICATIONS

• 2 year sales experience in high-end industry (clothing, jewelry, auto, etc.)
• Must have a valid Driver License and be insurable
• Positive, enthusiastic, and passionate about the automotive industry
• Ability to troubleshoot vehicle technology features
• Knowledge of computers and relevant software applications 
• Knowledge of customer service principles and practices
• Verbal and written communication skills
• Professional personal presentation  
• Excellent customer service skills
• Attention to detail 
• Strong sense of teamwork
• Great attention to detail with strong organization and communication skills
• Ability to work evening hours, weekends, and holidays
• Proficient with Microsoft Office and CRM desired

DUTIES AND RESPONSIBILITIES                               

• Greet and welcome all clients entering the store
• Excite, engage and educate prospective clients
• Elegantly “hand over” the qualified client to the correct salesperson
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targets
• Attend all required training classes and sales meetings  
• Obtain the training necessary for factory qualifications and the product knowledge for each model. Must become factory-certified in 21 days of hire
• Make regular contacts by means outlined by management such as floor time, phone time, email, and personal visits
• Take test drives with customers according to management’s guidelines for personal safety. Adhere to the documented demo route
• Present management of all offers made by customers to purchase vehicles
• Enter all prospects/customers into the CRM
• Arrange the appointment for customers and contact the customer before/after the appointment
• Must maintain factory customer satisfaction requirements
• Maintain showroom areas up to standard and communicate with Managers to order any needed items
• Showcase cars with all first-time clients
• Prepare and stage vehicles in advance of any scheduled appointments
• Instruct and inform clients on vehicle features
• Troubleshoot vehicle technology features
• Master all respective brand products: models, stats, price ranges, years, colors, and vehicle optionality
• Perform additional responsibilities as assigned by Managers

Benefits:

• Health, dental, and vision coverage
• Paid time off and vacation
• Employee vehicle purchase plans
• Retirement saving-401K plan
• Life and disability benefits plans
• Paid training, growth opportunities
• Discounts on products and services
• Long term job security

Compensation: $25.00/hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.