Chief Programs Officer

Reporting directly to the CEO, the Chief Programs Officer (CPO) assumes strategic and operational oversight for Encompass Community Services' client programs and services. This pivotal role encompasses managing a budget of approximately $30 million along with the oversight of 410 employees tasked with delivering culturally competent programs to our diverse community.

This leadership opportunity holds immense potential to effect significant change within our community and alongside a committed team of professionals. With a rich history of service spanning 50 years, Encompass is poised to navigate the evolving healthcare landscape. The incoming executive leader will play a key role in shaping the organization's trajectory into the future.

Central to the CPO’s responsibilities is the cultivation and reinforcement of a proficient team of managers. Together, they will spearhead the development of an integrated continuum of care and services accessible to clients across Encompass and the broader community. These efforts aim to achieve measurable results and ensure long-term sustainability. Service areas include behavioral health for youth and adults, outpatient and residential treatment settings, housing support services, and early childhood development throughout Santa Cruz County.

To support these endeavors, the CPO will collaborate closely with the CFO, COO, and senior leaders specializing in Medical Services, Clinical Quality, and Human Resources. Together, they will provide guidance and resources to drive organizational success. The CPO will lead a team of directors and senior managers in optimizing systems and processes, organizing personnel and activities, and identifying opportunities for integration.

The ideal candidate for this role is driven by a commitment to health equity, excels in team-building, and values diversity and inclusion. If you are passionate about social justice, skilled at fostering a culture of excellence, and thrive on empowering leaders, Encompass is a great fit for you.

JOB RESPONSIBILITIES

Strategic Leadership

• Implement organizational strategic plan to adapt the business model in response to changing healthcare environments and reimbursement structures.
• Lead service management teams to integrate person-centered, accessible services and develop a continuum of care across programs, focusing on service innovation, development, a commitment to measurement-based care, and system-wide planning to standardize quality, practice, and operations across Encompass where appropriate.
• Provide primary supervision for senior program managers and directors, fostering a culture of accountability and professional growth within the team.

Financial Management:

• Collaborate with agency fiscal staff to create program budgets and set financial goals, ensuring goals are met or exceeded and identifying cost efficiencies to meet financial targets while maintaining quality standards.
• Work with the COO, CFO, and other leadership staff to build and strengthen business models and revenue streams, diversify funding sources, and maximize potential for effective service delivery.

Contract Management and Compliance:

• Participate in developing and negotiating new funding contracts and strengthening established contracts with funding partners, ensuring effective service delivery and community impact.
• Ensure compliance with federal, state, county, and other regulations governing contracted and reimbursable services, maintaining positive relationships with funders and payers.

Operational Efficiency and Quality Improvement:

• Develop and sustain operational linkages and synergies between programs, increasing efficiency, eliminating waste, and improving client outcomes.
• Implement systems for measurement and tracking of program and service level outcomes, overseeing continuous quality improvement processes, and supporting staff in the design and implementation of improvement activities.

Community Engagement and Collaboration:

• Actively engage in community planning and coordination efforts, providing presentations and participating in planning groups to address population needs, services, and outcomes.
• Develop and sustain positive and productive relationships with funders and payers, ensuring program operation and service delivery consistent with contractual requirements and funder criteria.

Leadership and Mentorship:

• Lead, mentor, and support a team of managers overseeing multiple initiatives, programs, and services, providing senior-level direction and management while identifying opportunities for synergy and integration across programs.
• Provide leadership and support for programs incorporating evidence-based care and practice models, ensuring fidelity to program implementation and operation.

Legislative and Regulatory Compliance:

• Review, monitor, and interpret proposed legislation and changes in laws and regulations related to programming and services, ensuring programs remain compliant and up-to-date with regulatory requirements.

EDUCATION AND EXPERIENCE

• Advanced degree in public health, public administration, business, or related field.
• Minimum of 5 years' executive-level experience in health or social services leadership roles.
• Demonstrated track record in program development, financial management, and regulatory compliance.
• Proven ability to build and maintain effective relationships with stakeholders and agencies.
• Strong leadership and project management skills, with a focus on achieving results and driving innovation.

ABOUT ENCOMPASS

Encompass Community Services is dedicated to fostering dignity, health, and thriving communities for all. Established in 1973, we have evolved into Santa Cruz County's leading nonprofit human services provider, with an annual budget of $31 million. Annually, we support over 8,000 children, adults, and families through a diverse range of evidence-based, outcome-driven behavioral health and social services.

Our impact spans 40 distinct programs across 30 locations, offering a continuum of connected services tailored to the unique needs of our community. From residential and outpatient programs to schools and home-based services, we strive to deliver high-quality, culturally competent care. Our focus areas include Child Development, Integrated Behavioral Health, and Community-Based Support, addressing critical social determinants of health.

At Encompass, we serve a diverse array of populations, including young children, families, teens, youth transitioning into adulthood, and individuals facing various challenges. We are committed to supporting vulnerable groups such as low-income families, homeless individuals, and those with mental health or substance use disorders.

Located in beautiful Santa Cruz County on California's Central Coast, our community boasts a moderate climate, stunning natural landscapes, and abundant outdoor activities. With 29 miles of pristine beaches and parks, Santa Cruz County offers an unparalleled quality of life, attracting residents seeking a vibrant and inclusive community.

Our team at Encompass comprises over 400 dedicated full-time and part-time staff who share a common vision of promoting dignity, health, and wellness for all. Led by an experienced and collaborative leadership team, we are enthusiastic about driving positive change and embracing new opportunities in integrated health.

Join us at Encompass Community Services, where every member of our team plays a vital role in creating greater economic and social justice, and advancing health equity in our community.