Front Desk Representative

Job Description:
The York Pain Center, a leading healthcare practice specializing in pain management, is seeking a highly organized and friendly individual to join our team as a Front Desk Representative. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from check-in to check-out. Your excellent customer service skills and attention to detail will contribute to our commitment to providing exceptional care.

Responsibilities:
- Greet and check-in patients with a warm and welcoming demeanor, ensuring their registration information is accurate and up to date.
- Collect payments from patients and process insurance information efficiently and accurately.
- Schedule appointments and manage the appointment calendar, ensuring optimal utilization of the practice's resources.
- Respond to inquiries, and route messages to the appropriate staff members promptly.
- Maintain cleanliness and organization of the front desk area
- Collaborate with medical staff to ensure smooth patient flow and efficient clinic operations.
- Assist with administrative tasks such as chart scrubbing, appointment maintenance, data entry, and other duties as assigned.

Requirements:
- High school diploma or equivalent; additional certifications in medical office administration or customer service are a plus.
- Proven experience as a front desk representative or similar role, preferably in a healthcare setting.
- Proficiency in using electronic medical records (EMR) systems and familiarity with medical terminology.
- Strong interpersonal and communication skills to effectively interact with patients, staff, and external contacts.
- Exceptional organizational and multitasking abilities, with a keen eye for detail.
- Ability to handle high-volume patient interactions, prioritize tasks, and work well under pressure.
- Knowledge of insurance verification and billing procedures is desirable.
- Respect for patient confidentiality and adherence to HIPAA regulations.