Bilingual Customer Service Specialist - English and Spanish Speaking - Remote

With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
• Receives referral request for home equipment and services.
• Provides information on equipment supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
• Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
• Follows Apria’s procedures for all transactions.
• Follows Apria’s Quality program to ensure that we give the best service to all customers.

• Performs other duties as required.

• High school diploma or GED is required.   
• At least two years related experience is required. 

• 5 years of Call Center Experience preferred.

• 5 Years of Customer Service experience preferred

Join the Apria team for a rewarding opportunity in healthcare!  Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).

Apria Healthcare is committed to hiring veterans and military spouses. 

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet