IT Manager

OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS!

Our Vision: To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States.

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.

About the Role: The IT Manager is responsible for maintaining the organization’s computer network and devices with established data security practices and appropriate controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the LAN/WAN administration and maintenance in concert with third party support vendor.
• Responsible for PC related and printer related repair, software patch/update installation, Antivirus updates, Backups, Internet monitoring, help desk activity and general diagnostics.
• Resolve IT/ system problems and ensure that standards for quality and quantity of work are met.
• Develop and monitor policies and procedures for system operations.
• Manage Business Intelligence and Data Warehousing needs and strategies.
• Researches and implements technological strategic solutions.
• Meet with corporate staff to determine the impact of proposed changes to applications, hardware or software on computer operations and service to users.
• Monitor performance of information technology systems to determine cost and productivity levels.
• Evaluate proposed IT projects to assess adequacy of existing hardware and recommend purchase of equipment.
• Manage all IT & communication vendor contracts to budgeted expectations.
• Assess vendors and develop test strategies for new hardware and software.
• Key member of the team that reviews all other company security requirements, including Building/Premise Security.
• Identify education and training requirements for employees.
• Monitor the company’s web activities and coordinate enhancements with third party vendor.
• Responsible for setup of new users’ passwords and all system permissions.
• Support Company with all Audio/Visual Equipment needs.
• Perform other duties as directed by management.

SUPERVISORY RESPONSIBILITIES: This position is not responsible for managing.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Excellent working knowledge of computer systems, security, network, and systems administration, databases and data storage systems and phone systems.
• Proficient in MS Office, specifically Office 365: Word, Excel, PowerPoint, Outlook, Teams, Cognito and others as needed.
• Project Management experience required.
• Strong interpersonal skills. Experience in interacting with all levels and departments within a company.
• Ability to maintain strict confidentiality of sensitive financial and customer information.
• Experienced in leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Must work efficiently and effectively, both independently and as a team.
• Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail under strict guidelines.
• Strong Critical thinking and decision-making skills
• Ability to prioritize.

EDUCATION AND/OR EXPERIENCE: A Bachelor’s degree or equivalent from an accredited college or university with major course work in business systems, accounting, management, logistics or any other related field. Three (3) years professional experience in Information Technology.

LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to prepare routine reports and correspondence. Ability to communicate effectively with customers, vendors and other employees of the organization. Requires excellent grammar and spelling.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Requires a valid driver’s license.

OTHER SKILLS AND ABILITIES: Requires the ability to operate a variety of standard office equipment, such as a computer and keyboard, calculator, photocopier, telephone, cell phone, etc. Requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint.

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is frequently required to climb stairs, talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The noise level in the work environment is that found in a “normal office environment; noise levels during visits to other locations in the building may be moderate and occasionally loud. Occasional travel may be necessary.

Equal Opportunity Employer

Boston O&P is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.