Assistant Store Manager

DESCRIPTION:

A Earthwise Pet Assistant Store Manager is responsible for providing outstanding service through friendly engagement with our guests in order to assist in finding healthy solutions for their pets. An Assistant Store Manager is proficient in all Team Member and Team Lead duties and is a back-up for the Store Manager. In the absence of the Store Manager, the Assistant Store Manager assumes leadership responsibilities of the store. The Assistant Store Manager participates in team training and development.

PRIMARY DUTIES:

The general duties of a Earthwise Pet Assistant Store Manager, include but are not limited to:

- Grows sales by providing outstanding guest service.

- Engaging and educating our guests in a warm, friendly and inviting manner which includes greeting and acknowledging every guest

- Learn and understands products carried by Earthwise Pet

- Learn and understands Earthwise Pet’ loyalty, savings programs, and monthly promotions

- Learn and understands Earthwise Pet point of sale system and daily procedures including:

o Performing transactions for guests accurately and completely

o Accurate cash handling

o Opening and closing procedures, end of day duties

o Bank deposits

- Assist in managing and participating in the maintenance of the store including cleanliness, facing and rotation of product and merchandising display

- Assist in managing inventory including receiving, stocking, transfers between stores, perform inventory cycle counts per Earthwise Pet procedures

- Assists in the training and development of team members

- Assists in evaluating and writing employee reviews

- Understand, communicate and train Earthwise Pet policies and procedures

- Demonstrates leadership, professionalism and able to maintain a positive work environment

- Ability to communicate with other team members and home office staff

- Attends store meetings and trainings

- Other duties and projects as assigned

SECONDARY DUTIES:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS:

General Requirements:

Customer/Guest service and retail experience, preferably in the pet industry. Knowledge of pet related products. Demonstrated competency with computerized point of sale and inventory control systems. This position assists in managing employees of the store and is responsible for leadership of the store in the Store Manager’s absence.

- Motivating, positive, helpful attitude

- Able to recognize and celebrate team members’ success.

- Passion for pets

- Inquisitiveness and desire to learn.

- Promotes a positive team environment by sharing knowledge and educating other team members. Engages with team members in a positive, professional, and supportive manner.

- Highly accountable and has integrity.

- Ability to delegate

- Able to communicate effectively and clearly, both written and verbally

- Competent with basic math, comfortable using computers.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to and over 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time position; days and hours of work will vary. This position requires the flexibility to work within our normal store operating hours, including before and/or after hours and weekends. Overtime may be required at times.

Travel: Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.

Qualifications:

- Motivating, positive, helpful attitude

- Able to recognize and celebrate team members’ success.

- Passion for pets

- Inquisitiveness and desire to learn.

- Promotes a positive team environment by sharing knowledge and educating other team members. Engages with team members in a positive, professional, and supportive manner.

- Highly accountable and has integrity.

- Ability to delegate

- Able to communicate effectively and clearly, both written and verbally

- Competent with basic math, comfortable using computers.

Required Education/Experience:

1. High school diploma or GED
2. At least 2 years of experience in retail store
3. At least 1 year in supervisory or lead role

Preferred Education/Experience:

1. Experience specifically managing a staff of retail workers
2. Associate’s degree