PHARMACY SUPPORT SPECIALIST

Responsible for filing documents, and ensuring files are organized and retained as per the corresponding policy. The Medical Record Specialist is responsible for making calls and emails related to securing original prescriptions at the pharmacy and tracking deductibles.

Responsibilities include but are not limited to:

1. Filing of paper documents in patient records and keeping them up to date.
2. Ensuring files are organized and retained as per the corresponding policy
3. File original prescription and any other original document received and related to the patient.
4. Responsible for the delivery and follow-up of the return of the physical patient record to authorized personnel if requested.
5. Responsible for filing patients records after being audited

• Responsible for tracking original prescriptions not received on delivery Communicate with a patient, medical office and / or coordinators to identify the place of the original prescription and coordinate the collection of it.
• Responsible for verifying that the original prescription received is the same as that indexed and dispensed.
• Prepare a physical record with the corresponding numbers as assigned by the electronic system to each patient.
• Complete and deliver to patients the following document as requested: MA34, CMS Form 10-147 , Welcome kits by postal mail, and or other require information
• Responsible for verifying patient eligibility in daily route.
  1. Patient is within the scope of pharmacy services [URAC P-OPS 4-2 (b-i)]
  2. Patient coverage are active at time of delivery benefits [URAC P-OPS 4-2 (b-ii)]
• Responsible for managing incoming calls from company couriers to patients. Attending patient delivery courier calls to ensure prompt resolution and correct patient delivery to patients
• Manage the pharmacy packages returns and recoordinations or cancels.
• Responsible for making good use of the company's materials and equipment.
• Maintain HIPAA standards and confidentiality of protected health information. Other Duties:
• Participate in quality and patient safety initiatives. Identify potential areas for improvement including processes that could be streamlined or revised to improve patient satisfaction. Identify potential safety hazards that may create problems for patients and/or staff and take appropriate actions. Participate in departmental meetings, contributing ideas or feedback.
• Perform other related duties as assigned.

Minimum requirements:

• 2 to 4 years college education pharmacy technician preferred
• 6 months to one-year healthcare experience is preferred.
• Understanding of medical terminology and pharmacy calculations is required.

***Equal Opportunity Employer F/M/D/V***