Service Parts Builder

Position Summary

The Service Parts Builder will be responsible for managing and executing all service-related parts movements, inventories, and parts sales. This individual, with assistance from the Service Parts Supervisor, will develop and maintain a well-organized parts distribution system for service work.

Position Responsibilities

• Obtain a technical understanding of the product and parts
• Perform final assembly on components before shipping
• Field customer and technician parts questions and requests
• Manage warranty parts usage, replenishment, and adjustment
• Manage and track remote and local service inventories
• Work with the Production and Engineering team on assembly build-up management
• Organize and stock physical parts area, utilize forklift

Position Qualifications

• Knowledge of principles and processes for providing superior customer service
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Knowledge of computer, MS Word, and MS Excel programs
• Ability to articulate clearly when writing including composition, spelling, and punctuation
• Ability to safely operate a Forklift and other warehousing and shipping equipment
• High school diploma or GED

Ideal Candidates Will Also Have

• One or more years of experience in parts/warehouse
• Experience with ERP systems
• Related technical degree