Process Optimization Specialist

VISION, MISSION & VALUES:

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.

CUSTOMER SERVICE COMPLIANCE STATEMENT:

Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers and your team, by being patient, understanding and positive with the understanding that you are here at SIHF Healthcare for those we serve.

POSITION DESCRIPTION:

Process Optimization Specialist will execute on the strategies and initiatives to enhance business and operational efficiency by leading Lean Six Sigma projects to achieve targeted outcomes. The Process Optimization Specialist is a key component in the drive to develop an organizational mindset and culture for continuous improvement and performance excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Take ownership of process optimization projects from inception to completion.

2. Participate and collaborate on various projects in the capacity of LSS Greenbelt lending skills and expertise to the project team.

3. Support the development and validation of new capacity and processes.

4. Demonstrate project management proficiency by defining project requirements and project milestones, tracking progress, resolving problems, communicating progress, and recommending / executing actions.

5. Collaborate with organizational leadership to identify areas of process improvement and recommends solutions through the lens of lean thinking.

6. Establish process key performance indicators and provide support in the development of performance reports/dashboards.

7. Assist leadership to advocate a culture of continuous improvement and performance excellence throughout the organization.

8.Perform additional duties and functions as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

1. Ability to Gemba work process, identifying process wastes and improvement opportunities and develop a compelling proposal and effectively lead LSS projects.

2. Effectively utilize DMAIC methodology to ensure the completeness of projects.

3. Ability to effectively analyze a problem and assess root causes.

4. Must be able to identify data that is applicable to the problem and conduct a thorough quantitative analysis of the data to support root causes.

5. Proficient at utilizing functions within excel to manipulate and analyze data, any other data analysis tools such as Minitab is a plus.

6. Able to lead multiple projects simultaneously and meet target dates.

7. Proficient and comfortable in leading cross-functional teams in the implementation of Lean Six Sigma projects.

8. Effective at communicating and presenting projects and outcomes to senior leaderships and stakeholders.

9. Ability to go outside conventional thinking, to look beyond the obvious or traditional solutions, push boundaries, and challenge the status quo to come up with ingenious ideas.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Business, Health Informatics, Statistics, Healthcare Management, or related disciplines. Lean Six Sigma Greenbelt Certification required.

PHYSICAL DEMANDS:

Mostly sedentary work with light, physical activities.

WORK SCHEDULE:

Normal work hours for this position are Monday through Friday dayshift.

MEDICAL HOME STATEMENT:

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

COMPLIANCE STATEMENT:

Abide by the requirements of all applicable State and Federal laws.