Patient Entry Coordinator
Chicago Cosmetic Surgery and Dermatology
Chicago, IL
- Full-Time
Job Description
Job Posted by ApplicantPro
Position Summary:
The Front Desk Coordinator will be primarily responsible for overseeing the daily operations of the front desk and front office areas. Responsible for co-supervising and co-leading Patient Entry staff, the Front Desk Coordinator will primarily follow the Patient Entry Job Description and is a working coordinator position. The Front Desk Coordinator position has additional duties as follows:
Essential Functions:
- Adheres to the Patient Entry job description.
- Can perform, coordinate and manage the work of the front desk such as:
- Patient check in and out
- Appointment scheduling
- Co-managing provider schedules for accuracy and completeness to maximize efficiency and office flow
- Cash collection and payment posting
- Obtaining correct patient information
- End of day reconciliation
- Product sales
- Supporting Chicago Skin Science with retail business, mail/package distribution
- Is able to performs analysis of front desk activities with actionable outcomes
- Advises the departments and practice on patient entry issues; in conjunction with the Call Center Coordinator and Patient Engagement Supervisor
- Responsible for handling patient and employee questions, concerns, or problems as they occur at the Check In and Out areas
- Works with Call Center Coordinator to schedule and monitor staff schedules to maximize efficiency and office flow
- Trains or assists in training of new patient entry staff at front desk
- Maintains an updated training manual for front office operations, updates to be added timely and communicated with Patient Entry staff
- In conjunction with the Check In and Out Team Leads, conducts bi-weekly departmental meetings and daily huddles for effective and efficient work operations
- Assists in customer service resolution and problem solving
- Works closely with the Call Center Coordinator, Patient Engagement Supervisor, Upper Managements, clinical providers and Director of Practice
- Ensures front entry staff utilize their time efficiently, assisting with other projects as needed
- Manage front desk daily checklists and daily/weekly/monthly side duties are completed
- Communicates with Patient Engagement Supervisor any situations, ideas or commendable work that arise in the front office
- Administer positive and constructive feedback/progressive discipline (with assistance from Human Resources) to appropriate Patient Entry staff for development
- In conjunction with the Call Center Coordinator, and Patient Engagement Supervisor administers bi-annual reviews to Patient Entry staff
- Demonstrates continuous effort to improve operations, and streamline work processes
- Maintains professional image through appropriate attire and grooming
- Performs other duties as needed by the Practice Administrator, other supervisors and/or Director
Core Skills:
- Treats all patients and other staff members with respect
- Excellent customer service, communication skills and telephone etiquette
- Ability to understand patient's needs and concerns
- Knowledge of medical terminology, CPT and ICD-9/ICD-10 coding
- Demonstrate basic understanding of patient billing and upfront collections
- Encourage cooperation and be an example of a team player
- Ability to manage multiple tasks simultaneously
- Organized with attention to detail
- Coach and mentor staff to reach their highest potential
- Ability to resolve conflict positively while demonstrating mutual respect
- Identify staff strengths and address staff weakness, train
- Ability to implement ideas
Requirements:
- High school diploma or equivalent
- High level of computer skills
- Microsoft Office
- Dependable
- Flexible
- Punctual
- Team Player
- Must be able to lift/carry up to 20 pounds.
Experience:
Two years minimum leadership experience in a medical practice or hospital setting.
Job Posted by ApplicantPro
Address
Chicago Cosmetic Surgery and Dermatology
Chicago, IL
60654
USA
Industry
Healthcare
Posted date
18 days ago
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