Floating Teller

This is a floating position providing support to our branches in North Brookfield, East Brookfield, and West Brookfield, MA.

Tellers (Customer Experience Associates) are responsible for providing exceptional customer service, as well as efficient and accurate bank transaction processing.

Essential Functions

• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
• Maintain the highest level of confidentiality with all information obtained.
• Represent the Bank to maintain and expand positive relations with all customers, potential customers, and co-workers.
• Enforce dual control procedures at all times.
• Receive, count, and verify working cash at the beginning of the shift.
• Balance currency, coin, and checks in cash drawers at the end of shift.
• Process deposits, withdrawals, transfers, and loan and mortgage payments accurately and promptly.
• Process money orders and official checks.
• Examine checks for validity; recognize and reduce fraud; minimize risk to consumer and the Bank.
• Accept cash and checks for deposit and check for accuracy.
• Process cash withdrawals, transfers, withdrawals to purchase negotiable instruments.
• Recognize parts of a negotiable instrument and how to recognize potential fraud (Red Flag).
• Determine when and how to place holds when warranted.
• Process Savings Bond redemptions.
• Ensure ongoing adherence to compliance procedures.
• Keeps educated on all deposit, business, and consumer loan products.
• Balance and troubleshoot ATM/debit card concerns.
• Process night drop bags.
• Conduct accurate and true branch logs.
• Practice excellent customer service skills; attempt to solve customer problems and concerns in an accurate, timely manner, seeking additional assistance when needed.
• Identify relevant referral opportunities.
• Maintain visibility in the community as an ambassador of NBSB through meaningful community events and volunteer opportunities.
• Ensure compliance with all internal controls and established policies and procedures.
• Identify and promote opportunities for relevant product referrals to consumers.
• Maintain a positive, customer-centric, and communicative team atmosphere at all times.
• Promote bank products and services.

Required Skills and Experience

• Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
• Strong communication & organizational skills.
• Exceptional mathematical skills
• Detail-oriented, high degree of accuracy.
• Ability to work in a fast-paced environment & under pressure as needed.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with the Bank’s exposure to loss or fraud, and the ability to think through and rationalize decisions.
• Capable of relating to individuals at all levels. As unique situations present themselves, they must be sensitive to Bank needs, customer and employee goodwill, and the public image.

Preferred Skills and Experience

• Previous cash handling experience
• Prior banking experience
• Familiarity with Teller Capture
• Familiarity with Cash Recyclers
• Knowledge of retail banking regulations and roles and responsibilities relating to each.

Work Environment
Work is performed in a bank environment.

Physical Demands
Reasonable accommodations may be made to allow individuals to perform the essential functions of the role. While performing the duties of this job, the employee is regularly required to sit or stand and walk or maneuver around the branch.

Position Type/Expected Hours of Work
This is a full-time position, working Monday through Saturday. Hours of work are determined based on branch schedules.