IT System Administrator

Be PROUD of what you do:
You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities

• Provide Tier-2 IT support by addressing assigned tickets.
• System/Software Support and Implementation
• Maintain 99% System Uptime
• Security and At-Risk User
• Document Changes and Process in Knowledge Base

What will you be doing in your role?

• Tier 2 Support: Provide support as a Tier 2 resource by troubleshooting software and hardware issues.
• Team Collaboration: Assist help desk technicians and the rest of the IT team as needed.
• System Support: Support Windows Servers in a Hyper-V environment, Domain Controller, Active Directory, and Print server.
• System Implementation: Implement, install, configure, monitor, troubleshoot, and evaluate existing and new operating systems and software solutions.
• Office 365 Administration: Administrate Microsoft Office 365, including user administration, Microsoft Entra ID security, SharePoint, Intune, etc.
• Endpoint management: Manage endpoint policies and software deployment.
• Troubleshooting: Troubleshoot network, server, and operating system issues.
• System Updates: Ensure all system patches are up to date.
• System Security: Address compromised accounts and audit security events.
• System Backups: Review system backups for integrity and reliability.
• Vendor Collaboration: Work with 3rd party vendors, support, and contractors as necessary.
• Documentation: Assist in keeping documentation up to date.
• Training: Help train IT team and end users when necessary.
• Special Projects: Work on special projects and other tasks as needed.

Are you the next IT System Administrator?

• Education: Bachelors preferred
• Technical Certifications: Possess relevant certifications such as A+, Security+, Network+, etc.
• Office 365 Administration: Minimum of 3 years of experience administering the Microsoft Office 365 environment.
• Windows Server Administration: Minimum of 3 years of experience administering Windows Server environments.
• End User Support: At least 4 years of experience providing technical assistance and resolving technical issues for end users.
• Network Administration: Experience troubleshooting Network issues.
• PowerShell Experience: Familiarity with PowerShell scripting preferred.
• Attention to Detail: Be detail-oriented and well-organized.
• Customer Service Skills: Excellent customer service and communication skills (both verbal and written).
• Hybrid position: Has potential for some remote workdays and will require some in-office time.

The Good Stuff:

• Full-Time position with a starting hourly range of $25-$27. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/Dental/Life insurance
• 16 paid Holidays (including being closed Christmas Eve through New Year's Day)
• In addition, we also offer Vacation and Sick time.
• 403(b) with employer match- up to 6%
• Paid parental/critical illness leave
• Employee Assistance Program
• Mentorship Program
• Wellness Program
• Financial Coaching
  

I'm in...next steps.

We want to know more about you! Send us your resume through the "Get Involved" tab on our website: www.catholiccharitiesfortworth.org. Click on “Join Our Team!” to learn more about us. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!