System Director, Quality and Risk Management

Are you looking for the best place to work?  Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members?  ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of every thing we do!

We are hiring a System Director, Quality and Risk Management  for our growing team! As the System Director, Quality and Risk Management, you will lead a team of quality management professionals to promote and restore clients' health by helping to develop day-to-day process and quality improvements. Helps to develop and implement staff training; collaborating with physicians and multidisciplinary professional staff to determine best practices; providing physical and psychological support for clients, friends, and families. Promotes a cohesive working environment across all pillars of ARC’s program.

Key Responsibilities:

• Supervise and direct VP of Quality and Risk Management as well as the VP of Quality Assurance
• Conduct weekly meetings with quality management staff
• Site visit of all centers required a minimum of every quarter
• Educational training and development for staff in conjunction with the compliance and operations teams
• Maintains current policies and procedures as well as make recommendations for edited or additional P&P to executive supervisor as warranted
• Assures quality of care by developing and interpreting medical changes initiated within the organization, from regulatory bodies and evidenced

based standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

• Monitors and reports on the adherence to ARC programming and policy. Helps to ensures client care requirements are met on an ongoing basis.
• Aides in the staff’s ability to foster a compassionate environment by providing emotional, psychological, and spiritual support to clients, friends, and families.
• Audit expected efficiencies and provide feedback to management team
• Provides information to management so it can be shared with clients and the healthcare team by answering questions and requests.
• Assist in resolution of client and stakeholder needs by utilizing multidisciplinary team strategies.
• Participate in growth and development meetings and projects
• Maintains a safe and clean working environment by designing and recommending procedures, rules, and regulations; calling for assistance from other healthcare professionals.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Maintains a cooperative relationship among healthcare teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Maintain a positive, respectful, and professional working relationship with Addiction Recovery Care Center/Odyssey, Inc.’s staff and consumers alike.
• Bring policy/personnel issues to supervision as they arise.
• Protect the privacy of all persons served/clients’ information in accordance with Addiction Recovery Care Center/Odyssey, Inc. 's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with the general principle of

professionalism as a healthcare provider. Failure to comply with Addiction Recovery Care Center/Odyssey, Inc.’s policies and procedures on persons served/client privacy may result in disciplinary action up to and including termination of employment.

• Expected to report, without the threat of retaliation, any concerns regarding Addiction Recovery Care Center/Odyssey, Inc.’s policies and procedures on patient privacy and any observed practices in violation of the policy to their supervisor.
• Performs other duties assigned

Key Experience and Education Needed:

• Bachelor's degree in healthcare management, nursing, or similar degree.
• Graduate of an accredited nursing program preferred
• Minimum of five years healthcare experience
• Two years of demonstrated leadership preferred

Other Qualifications to be Considered:

• Must have good clinical judgment
• Excellent interpersonal, written and verbal communication skills
• Able to work efficiently under time constraints
• Strong leadership skills and ability to work collaboratively with a large team
• Able to handle multiple assignments simultaneously
• Must be able to maintain and create a safe and effective environment
• Knowledge and experienced with ASAM
• Attention to detail and organization a must.
• Adhere to Confidentiality requirements as outlined in 42 CFR, Part 2.
• Computer literate with experience in a Windows environment or Chrome.
• Knowledge of the physical, emotional, intellectual and spiritual impact of alcohol and other drugs on the individual and family
• Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction
• Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
• Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served
• Ability to sit and/or stand for long periods of time
• Ability to read detailed health records
• Ability to lift and carry up to 10 lbs.
• Ability to operate computer and other equipment in the office
• Must have sufficient mobility to move around the office and the community

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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