Occupancy Specialist I -THC

IHFA has an opening for an Occupancy Specialist. This position will be full-time, 40 hours per week at our downtown Boise location! This role will be allocating 100% of its time to supporting The Housing Company, a non-profit organization that serves as a development and property management company. For more information on The Housing Company, please visit the following link: https://www.thehousingcompany.org/

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans

Occupancy

• Utilize secure websites and software systems, review and process all tenant selection and recertification documentation in accordance with established procedures
• Investigate and resolve income discrepancies
• Enter move-in/move-out data in appropriate systems
• Generate and submit required occupancy reports to regulatory authorities and maintain compliance records
• Distribute accurate rent rolls for each development and submit Housing Assistance Payment (HAP) vouchers
• Submit and track claims to HUD for unpaid rent, vacancy loss and damages
• Provide Resident Managers with cooperative, on-going occupancy related support on a day-to-day basis

File Maintenance & Record Keeping

• Ensure that all tenant file documentation is complete, signed, dated, and appropriately organized
• Follow up to secure any missing data
• File all tenant income certifications, declined applications, monthly reports as well as general project and tenant information
• Recommend record keeping policies for on-site and the main office
• Retrieve and distribute income limits, utility allowances, and rent adjustments to each project
• Monitor occupancy to ensure that the required percentage of units is rented to low-income tenants in the correct percentages
• Organize and manage long-term storage

Applicant Processing

• Obtain credit and criminal reports for each adult applicant and evaluate based on parameters set forth in the Resident Selection Policy
• Ensure confidentiality of all records and seek approval from Regional Managers for each credit or criminal-based appeal
• Maintain Waiting Lists for each property, ensuring that data is appropriately entered, activity during the waiting period is recorded, and preferences are followed
• Provide updated waiting lists to each property on a regular basis

Qualifications:

• High school diploma or GED is required
• Knowledge of regulations, polices, and procedures governing Section 8 and Section 42 LIHTC programs preferred
• Requires ability to use Excel, Word and occupancy related software
• Ability to coordinate with fellow employees to schedule, organize, plan, prioritize, and complete work related tasks with a high level of accuracy and efficiency
• Requires the ability to work independently and research problems using tools provided
• Ability to communicate effectively, both orally and in writing
• Must be able to provide excellent customer service and telephone support