Junior Network Administrator

Position: Jr. Network Administrator

Dept: Technical Resources

Reports to: IT Director of Network & Infrastructure

Classification: Exempt

Summary:
The Jr. Network Administrator’s primary responsibility is to proactively manage the daily hands-on operational security and health of the company’s technology infrastructure & electronically stored data with the goal of 100% uptime while simultaneously offering fantastic customer service. In addition to the duties outlined below, the Jr. Network Administrator’s responsibilities may overlap with both the Systems Administrator and the IT Director of Network & Infrastructure.

Essential Functions:

• Management of network infrastructure (servers, UPS, WAPs switches, routers)
• Management of all data & virtual machine backups & data replication
• Oversight for network security management (MFA & SSO,) Domain user account permissions, and Active Directory health
• Managing a VMware virtualized environment with NetApp SANs
• Ownership for testing & deployment for Server and Workstation patches and updates via MS WSUS
• Managing Sophos Firewalls & VPN tunnels securely connecting multiple offices
• Responsible for backing up and managing MOI’s MS Office 365 tenant and licensing oversight for Exchange, SharePoint and related components.
• Disaster & Recovery Planning & Testing
• Responsible for configuring, programming, & securing Microsoft Teams Phone System
• Application support for both physical & virtualized environments
• Document best practices to expand the internal Knowledge Base of the Technical Resources Team
• Assists the IT Director of Network & Infrastructure and IT Systems Administrator in the planning, design, procurement, evaluation, testing, and implementation of new enterprise-wide applications and systems.
• Manages medium to large sized projects
• Performs on going analysis of new technology and recommends future upgrades and enhancements
• Provide Tier 3 end user helpdesk support
• Provide support to the IT Services Team as needed
• Other duties as assigned by IT Director of Network & Infrastructure

Expectations:

• Will work no less than 40 hours per week & is comfortable working remotely
• Will occasionally work afterhours and on weekends remotely to perform network maintenance that cannot be performed during regular business hours
• Available for oncall after hours support rotation
• Have reliable transportation
• Will visit the Washington DC office bi-weekly, Southern Offices as needed
• Will respond to emergency support requests from employees outside of the “normal” 7:30am > 5:30pm M-F business hours
• Be available to assist in response to emergencies and for planned network maintenance on weekends & holidays
• Has access to a reliable high-speed internet connection at home

Competencies:

• Effective oral and written communication skills.
• Excellent time management skills.
• Excellent interpersonal/customer service skills.
• Be a Microsoft Windows expert.
• Work independently, as well as part of a team
• Be detail oriented, accountable, & highly organized
• Be an adaptive quick learner & have a strong passion for learning new technology
• Not be afraid to challenge the status-quo
• Have patience to work with those who are less tech savvy
• Have strong troubleshooting ability with both hardware and software
• Know how to have fun

Familiarity with the software & applications listed below preferred:

• Office 365, Azure, & related components (Exchange Server & SharePoint)
• Active Directory / Group Policy
• MS WSUS
• PDQ Inventory & Deploy
• PolicyPak
• KnowBe4
• Mimecast
• Blumira
• VMware vSphere
• NetApp
• Sophos Firewalls
• Veeam Backup & Replication
• Carbon Black
• JitBit Help Desk
• PowerShell / Scripting tools

Education & Experience:
College degree and 10-15 years’ experience or equivalent combination of education and experience.

Physical Demands:
While performing the duties of this job, the employees are regularly required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to perform the essential functions of the job with or without reasonable accommodation.

Working Conditions:
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The role based primarily in Baltimore with occasional travel to Washington DC