Host/Hostess

Overview

The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in collecting payment for all guest transactions.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive to guests’ needs and assist in providing a pleasant dining experience.
• Assist cashier in collecting money or credit cards from guests and servers as needed.
• Know how to prepare cashier reports at the end of the shift.
• Payout servers’ and service attendants’ tips if appropriate.
• Know how to make proper reservations for outlets.
• Ensure quality control of menus concerning cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Have a complete knowledge of service standards for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in servicing guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.

Qualifications:

• A high school diploma and experience in a hotel or a related field are preferred.
• Flexible and long hours are sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally and 10 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during the entire shift.
• Must communicate effectively verbally and in writing with all employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Warwick New York Hotel Standards, as required by scheduling, which will vary according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Warwick New York Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.