Help Desk Technician I

Help Desk Technician

Real-world impact. Life-changing outcomes.

CommQuest Services, Inc. is currently seeking a full-time, On-Site, Help Desk Technician I for our facilities in the Stark and Carroll County areas. The Help Desk Technician I will be responsible for overall support and assistance to the IT Team, assisting with end user support, helpdesk tickets, and troubleshooting hardware and software issues for users.

In this role, you will:

• Grow professionally
• Build valuable relationships
• Work on a team providing exceptional care
• Make a real difference

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

What you gain:

• Great experience in the behavioral health and substance abuse field providing technology education, protection, and security companywide
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large by safeguarding networks and data

What you'll do:

• Support a Windows Server environment including, Active Directory user/computer management, and Group Policy administration.
• Setup/replace user workstations and NEC phones.
• Monitor Bitdefender Antivirus for risks and maintain updated agents/policies.
• Provide end user support and work on help desk tickets. Prioritize tickets and identify emergency issues quickly.
• Troubleshoot hardware and software issues for users.
• Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups.
• Escalate problems, when required, to the appropriately experience technician or vendor.
• Documentation of issue resolutions.
• All other duties as assigned.

Schedule:

Dayshift: Monday - Friday 8:00 AM - 5:00 PM, some flexibility and occasional remote work. Helpdesk Technicians are provided with an on-call IT phone to provide needed assistance for our 24 hours facilities.

Minimum Qualifications:

• Associate's degree in Information Technology or related field is highly preferred with minimum of 1 year working experience.
• Minimum of 3 or more years' experience in an IT position may be substituted for a degree.
• Previous knowledge of Windows servers, Active Directory and Group Policies, PCI Compliance, Cyber Security best practices, PowerShell and other scripting for IT automation.
• Must have experience with Windows 10 / latest Windows software and programs, Office 365, and Bitlocker.
• Must have the ability to work independently and as part of a team.
• Must be willing to travel to other sites as needed and directed by a Supervisor.

Full-Time Benefits:

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement

and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.