Customer Service Representative - 1802357

Job description

Making Water Healthier for your Home and Family

Who We Are

In 1972, we at Angel Water, Inc. dedicated ourselves to educating peopleabout water quality and helping them access water thats truly safe andclean. We consider it a privilege to continue to serve this cause and arecommitted to supporting other organizations with the same intentionthroughout the world.

Located in Barrington, Angel Water has been installing and servicingstate-of-the-art water purification systems for homes and businesses inthe Chicagoland area for over 40 years. The company is licensed with theIllinois Department of Health, employs water technicians certified by theWater Quality Association, provides the industrys best warranty, andhas held an A+ Better Business Bureau rating for over ten years.

Salary

• $19.00/hour
• Performance-based Bonuses!

Work Schedule

• Monday through Friday 9:00 AM to 5:00 PM
• Able to work Saturdays on a rotation with other team members

Work Location

• Lake Barrington, IL

Benefits

• Medical/Dental/Vision
• 401k/Matching
• Apparel
• Open Door Policy
• Training Programs
• PTO

Responsibilities

The ideal candidate will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring customer satisfaction. Below are the essential job duties and responsibilities of this role:

• Inbound calls from existing and prospective customers
• Outbound calls to existing customers (not cold calling)
• Inbound and outbound emailcommunications

Job requirements

• Minimum of 1-2+ years of Customer Service experience
• Reliable transportation to and from work
• Water Treatment and Purification industry experience is a HUGE plus but not required.
• MS Office, PC, and Outlook proficient
• Knowledge in using Salesforce is a plus
• All Applicants must be ethical, reliable, well organized, coach-able, disciplined, outgoing, and passionate about making others healthy
• Customer-focused, punctual, adaptable, reliable, and outgoing
• Calm under pressure and must have a positive attitude,
• Loyal, team-oriented, results-driven, thorough, personable, and prideful
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."