Grinding Application Technician

PURPOSE OF POSITION:

The successful candidate will have a familiarity with ID/OD grinding. Must have a minimum of 1 year of CNC experience, preferably ID/OD grinding. Candidate will facilitate time studies, test grinds, process development, and on/off site training. Travel (including overnight) is expected 60-80%.

QUALIFICATIONS & RESPONSIBILITIES:

• Able to prepare, setup and operate grinding/CNC equipment.
• Working knowledge of Fanuc and/or Siemens controls.
• Fluent in reading and writing CNC program code.
• Must possess blueprint/CAD interpretation skills, ability to interpret sketches, engineering drawings, etc.
• Must be able to work with close tolerances (imperial and metric).
• Understanding of inspection techniques, equipment, and gauges as well as micrometers, vernier calipers, etc.
• Perform machine demonstrations, test grinds, time studies, feasibility studies, runoffs, and process development.
• Review customer requirements and collaborate with Applications/Sales Team to determine proper tools, grinding wheels, and process selection.
• Conduct/facilitate training classes both in-house and at off-site facilities.
• Assist in prototype machine PLC and option testing of mechanical and control software functions.
• Demonstrate and instruct techniques, methods and procedures for machine tool equipment and related attachments and accessories.
• Provide technical phone support for customers, salespersons, and distributors. Identify and resolve customer problems and issues through remote means such as phone, video conference, e-mail etc.
• Utilize internal resources to identify and resolve service issues as needed.
• Communicate and coordinate application activities internally.
• Escalate/forward service calls to management if necessary.
• Organize and maintain documentation of application procedures.

ADMINISTRATION:

• Strong verbal and written communication skills.
• Complete reports after each application run-off, test, training, etc.
• Communicate follow up activities through reports and/or other electronic means.
• Complete application billings and expense reports in a timely manner.
• Must have good credit and make on-time payments corporate credit card.
• Available for after-hour phone support for key customers, service/apps engineers, sales as needed.
• Adhere to company policies and procedures.
• Strive to continuously find ways to improve processes and activities performed.
• Contribute towards improving the productivity of our company.
• Complete other tasks that are assigned by management from time to time.

LOCATION:

Hybrid/Remote: Elmira, NY or Elgin, IL or Traverse City, MI

• Requirements Must have a minimum of 1 year of CNC experience, preferably ID/OD grinding
• Fluent in reading and writing CNC program code.
• Must possess blueprint/CAD interpretation skills, ability to interpret sketches, engineering drawings, etc.
• Must have good credit and make on-time payments corporate credit card.
• Available for after-hour phone support for key customers, service/apps engineers, sales as needed.