QA -Test Analyst II

Position Description:
The manager is seeking a dynamic and skilled Support Specialist with software testing experience to join our team. This unique position is dual-focused, with 70% dedicated to providing exceptional Tier 2
technical support and 30% to conducting thorough software testing and verification. The ideal candidate will be experienced at troubleshooting complex technical issues and have a keen eye for detail, ensuring our software products meet the highest standards. Responsible for providing expertise and consultative services associated with the Quality Assurance Process for medium to high complexity projects. Provides overall expertise in testing methodology and evaluation processes.

Duties include:
Provides overall expertise in testing methodology and evaluation processes.
Identifies, recommends and implements changes and process improvements to enhance the effectiveness of automated and manual test strategies and framework and provides solutions for bottlenecks within the processes.
Design, develop and implement overall testing strategy for enterprise systems.

Develops, updates, and may provide training on Quality Assurance processes and deliverables which may include methodology,

Stays current in Quality Assurance processes or techniques and recommends improvements and enhancements of new testing techniques and testing tools.

Gathers and communicates quality metrics and performs periodic Quality Assurance audits.

Desired Skills and Experience:
Root Cause Investigation: Strong analytical skills, thrives on breaking down, solving, and conveying complex features ,issues to engineers and other disciplines.

Test Planning and Execution: Develop and execute manual & automated test cases to verify the functionality, performance, and security of software applications and APIs for web app features.

Test Automation: Create, execute, and update automated tests utilizing various scripts and tools

Defect Grooming: Report, track, and manage defects discovered in the software.

Systems Integration and Verification: Comprehension of customer perspectives to assist completion of high level systems tests to verify customer focused functionality.

Strong problem-solving skills and ability to troubleshoot complex issues effectively.

Proficiency in utilizing diagnostic tools, systems, and software to access and analyze information.

Excellent data gathering and organization skills, with the ability to synthesize information into useful insights.

Exceptional communication skills, to effectively interact with field teams, channel partners, customers,

Education:
Degree in an Information Technology discipline or equivalent experience - University Degree (4 years or equivalent).