Manager of Student Billing

Position -  Manager of Student Billing

Position Summary:

The Manager of Student Billing primarily focuses on managing student billing, providing exceptional customer service to students and their families, and ensuring compliance with university policies and procedures regarding student financial matters. The Manager of Student Billing is responsible for overseeing billing and third party related to student accounts, as well as assisting students with inquiries and concerns regarding their financial obligations to the university.

Responsibilities:

Manage student accounts:

• Ensure accurate and timely billing of all student charges.
• Generate and distribute billing statements to students and families.
• Prepare, evaluate, and process student account refunds in accordance with Title IV regulations, federal and state law, and University policy.
• Manage third-party billings for payment by government entities, employers, and other outside organizations.
• Maintain and update billing tables in the University’s financial system
• Support the university's student accounts department with assisting students and their families with inquiries related to their accounts.
• Coordinate with other university departments to update student account information as needed (e.g., changes in enrollment status, financial aid disbursements).
• Assist with the timely generation of student 1098-T statements and the annual filing with the IRS
• Develop and documents procedures and policies in the student billing functions 

Provide customer service:

• Serve as the primary point of contact for students and families regarding financial matters.
• Respond to inquiries via phone, email, and in-person visits regarding student accounts, billing statements, payment, and financial holds. 

Ensure compliance:

• Adhere to university policies and procedures related to student financial accounts.
• Utilize discretion in the enforcement and application of University policies, including, but not limited to, holds, policy exceptions, drops, withdrawals, and appeals
• Collaborate with the Financial Aid Office and other relevant departments to ensure accurate billing and disbursement of financial aid funds.  

Assist with financial reporting: 

• Generate reports related to student accounts receivable, payment trends, and collection activities.
• Collaborate with the Account Receivable Manager to analyze financial data and identify areas for improvement in billing and collection processes.
  

Qualifications:

• Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
• Previous experience in student accounts management, financial services, or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office suite and experience with financial management software preferred.
• Knowledge of federal and state regulations related to student financial aid and billing preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Multilingual skills highly preferred.
• Champion diversity, build an inclusive culture and learning experience, and maintain an equitable learning environment.
• Multilingual skills highly preferred.

Successful candidates should be committed to contributing to a climate that supports a diverse student body, serves first-generation college students, multilingual learners, and contributions to equity and social justice through their work.

Benefits:

This is a full-time position, eligible for the usual and customary benefits. Avila University’s comprehensive benefit package includes a generous holiday schedule, tuition remission for employee and dependents, vacation and sick leave, employee assistance program, retirement benefits and health insurance. 

The Community:

Kansas City, a two-state metropolitan area with a population of nearly two million, offers a wide variety of cultural, educational and social life opportunities.  Avila University, a Catholic university founded and inspired by the Sisters of St. Joseph of Carondelet, provides undergraduate and graduate education in the liberal arts and professional studies, preparing lifelong learners who make meaningful contributions to the global community.

Additional Employment Information:

Avila University is committed to equal employment opportunity and does not discriminate on the basis of, sex, race, religion, age, color, sexual orientation, disability, national or ethnic origin, marital status, veteran's status, genetic information or any other characteristic protected by law.  

Avila University requires the successful completion of a background check as a condition of employment.