Resort Attendant

Resort Attendant 

Rate:$11 - $15 per hour

Firehouse Animal Health Centers is looking for Resort Attendants to join our team. 

Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we’ve gifted over $1 million in medical care to thousands of pets in need. 

Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they’re part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills.  

We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit https://firehouse.vet/join-our-team/ 

Position Overview 

At Firehouse, Resort Assistants (RA) are responsible for providing high quality care to our boarding guests and clients while maintaining a friendly and efficient work environment for our team. This role is great for candidates looking for gain more experience in pet care. You will report to the resort leadership team – Resort Supervisor, Hospital Manager, and Medical Director. Your work will support your peers, leadership team, resort, and hospital goals.   

Responsibilities 

Resort Attendants are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.  

   Pet Care: 

• Ensure that pets are always safe  
• Provide daily walks and play time for individual pets that cannot play with other dogs  
• Learn how to supervise and monitor behaviors in play yard while pets play together in groups 

• Administer medication as needed  
• Provide daily meals and monitor appetite  
• Collect a daily weight  
• Ensure pet areas are cleaned and sanitized properly  
• Maintaining pet dishes and laundry  
• Conducing baths and nail trim services  

Client Care:  

• Escort pets to their suites during check-in  
• Foster an educational experience for the client about their pet  
• Provide exemplary communication and customer service 
• Explain daily schedules and resort options to clients  
• Conduct follow up correspondence with clients during a pet’s stay 
• Ensure facility is clean and organized  

Clerical Skills:  

• Maintain accurate pet records (including daily weights)  
• Communicate with clients by call/text  
• Respond to company email in a professional, timely manner 
• Prepare and process emails  
• Utilize our two- way messaging system to communicate to clients  
• Ensure cleanliness of all areas of resort 
• Perform other duties as assigned 

Professional Experience / Personal Characteristics  

• Experience valued but not required 
• Compassion towards animals and people  
• Must be open to learning  
• Passion for building relationships  

• Strong communication and multitasking skills 
• Comfortable with computer and other technology  
• Fast learner 
• Flexibility towards change  
• Team player who can work effectively in a fast paced, dynamic environment 

• Ability to innovate and problem solve  
• Effective communicator in a variety of situations  
• Ability to work efficiently with little direction  
• Time management and prioritizing skills  
• Great attention to detail  

Things You Need to Know 

• Dependable attendance needed 
• Must be able to work shifts that support resort business hours (including weekends and holidays) 
• Potentially subject to high noise levels, bites, and scratches. 
• Potentially subject to hazardous chemicals 

Compensation 

• Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits available for PT. Benefits available after 60 days.