Front Desk Agent - Part Time

Job Description: As a Part-Time Front Desk Agent at the Fairfield by Marriott San Marcos, you will play a vital role in creating a welcoming and memorable experience for our guests. Your exceptional customer service skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.

Responsibilities:

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression.
• Check guests in and out of the hotel promptly and efficiently, providing accurate information about room rates, amenities, and services.
• Handle guest inquiries, requests, and concerns with professionalism and courtesy, resolving issues in a timely manner.
• Assist guests in making reservations, modifications, and cancellations, ensuring accuracy in reservation data.
• Process guest payments accurately and securely, following the hotel's established procedures.
• Maintain knowledge of local attractions, restaurants, and points of interest to assist guests with recommendations and directions.
• Answer telephone calls and provide information to callers or route calls to appropriate staff members.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Keep the front desk area clean, organized, and well-stocked with necessary supplies.
• Use hotel management software to manage reservations, guest profiles, and other administrative tasks.
• Adhere to all hotel policies, procedures, and safety standards to ensure a secure and comfortable environment for guests and staff.

Qualifications:

• High school diploma or equivalent; hospitality or customer service-related education is a plus.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to remain calm under pressure and handle guest concerns tactfully.
• Basic computer skills and familiarity with hotel management software.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Previous experience in a front desk or customer service role is preferred but not mandatory.

Benefits:

• Competitive $17/hour hourly wage.
• Opportunities for growth and advancement within the hospitality industry.
• Discounted rooms at all Marriott hotels
• Health & Dental Insurance. 401k
• Positive and supportive work environment

If you are passionate about delivering exceptional guest experiences and have the skills and qualities outlined above, we invite you to apply for the Part-Time Front Desk Agent position at the Fairfield by Marriott San Marcos. Join our team and be a part of creating lasting memories for our valued guests.