Teller

Job Summary:

This position requires the handling of customer transactions in regards to receiving and paying out money, keep records of money and negotiable instruments involved in financial institutions various transactions. Ensure transactions meet compliance with federal, state, and local banking regulations and procedures. Withdrawal and/or deposit monetary instruments for customer. Available to supply customers with help in the areas of accounting information.

Essential Functions:

• Maintains and balances personal teller cash drawer
• Processes deposits, withdrawals, check-cashing requests, savings bonds redemptions, credit card advances, commercial deposits, loan payments, and cashier checks.
• Gather information for Currency Transaction Reports
• Processes buying and selling of monies to/from the vault
• Carry out special services for customers, such as receiving debit card applications and check orders
• Prepare, verify, and process safe deposit box rental payments
• Ensure vault cash balances are correct
• Count and roll coins for customers as needed
• Load ATM cassettes with correct denominations under dual control
• Demonstrates knowledge and expertise of basic teller functions and supports the Company's overall mission, standards, policies and procedures, and confidentiality guidelines.
• Ensures customer satisfaction and reports any concerns to supervisor

Additional Functions:

• F&M Product knowledge
• Wire Transfer knowledge
• Prepare Stop Payments
• Place Holds on accounts as required
• Load ATM cassettes to ATMs
• Account Maintenance
• Product Knowledge
• Other duties as assigned by management
  • Specialty duties
    • Online banking support
    • E-statement support
  • High-level customer requests

Requirements (Education, Experience):

• High School Diploma
• 5+ years experience

Knowledge, Skills, and Abilities:

• Team player
• Good verbal and written communication skills
• Good interpersonal skills; able to work well with a wide range of people.
• Good organizational and time management skills.
• Strong sense of customer service.
• Strong attention to detail.
• Basic math skills
• Strong basic computer skills.
• Ability to multi-task

Physical Requirements:

This work is sedentary and requires the following physical activities:

• Sitting/standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).
• Noise level consistent with regular office

WORKING CONDITIONS:

• Normal office environment.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

PROMOTION: Test to Teller II, Teller III, Universal Banker I

F&M Bank is an Equal Opportunity Employer/M/F/Veterans/Disabled and other protected categories.