Security Systems Field Service Technician

Are you a service tech in commercial integrated security systems with at least four years of experience? We have an exciting new position, available due to continued growth of a local company that has been in business for more than 20 years.

The Field Service Technician is able to service and trouble shoot access control, analog and IP based camera systems, intercom systems and alarm systems. The service tech must be able to read building and electrical plans as part of the trouble shooting process. He/she should also build relationships with customers to ensure we are meeting their needs. A focus on professionalism and communication is key to this role. We provide in-house, manufacturer, field and industry training. This position requires a minimum of 4 years of experience, Genetec experience is a huge plus. Overtime is available. Pay listed is a starting range and commensurate with experience.

Key Responsibilities:

• Create an environment which achieves ultimate customer service/satisfaction.
• Responsible for installation, troubleshooting, repairing and programming access control systems, CCTV, digital recorders, and intercom systems.
• Mentor and coach junior technicians on the proper techniques, customer service and overall performance and development.
• Champion, educate and implement ESS procedures.
• Work and collaborate directly with the service and install teams.
• Participate in on-call service rotation.
• Ensure all safety guidelines are followed and that the company follows all regulatory rules and regulations.
• Ensure all actions of the company are accomplished in an ethical and prudent manner.
• Keep scheduling and operations always informed of work status.

Requirements:

• 4+ years experience in electronic security industry, Genetec experience is a huge plus!
• Excellent problem-solving skills, and the ability diagnose problems and solve them efficiently
• Ability to work independently and be a self-motivator
• Familiar with the hardware, software and programming of access control, alarm, CCTV and intercom products
• Good written and verbal communication skills
• Familiar with building codes and regulations
• Strong customer service skills
• High energy, detailed oriented, results driven, self-motivated individual.
• Excellent attitude, work ethic and work quality
• Valid driver’s license and be able to operate a company vehicle
• Clean driving record
• Pass a criminal background check
• High School Diploma or GED required, Associate or Bachelor’s degree is a plus