Account Director, Client Services

LOCATION:  Our office is located in Minnetonka, MN.  Candidates must reside in the Twin Cities and will be required to be in-office three times per week:  Monday & Thursdays are required and another day of choice.  You may work remotely, if you wish, two days per week. 
 

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our values every day.  These values have made RAZR what it is for years, and today, they are more important than ever. They keep us connected. They make us a team. They allow us to thrive. 
 

The RAZR Core Values You Live 

Be Intentional  

• You take action and pursue the ultimate best outcome for RAZR and our clients 

• You dig in and understand the details of how the business works 

• You runs towards and you don’t run away 

• You understand that “whatever it takes” is just that  

• You have a plan and you execute it even when you don’t feel like it 

Embrace the Attitude of How  

• You understand that problems are simply opportunities to solve them 

• You view commitments as promises to be kept...regardless 

• You can’t stand not knowing, you have an unquenchable thirst to understand why 

• You are an active participant, never a spectator 

• You are focused on outcomes and not the time it takes to achieve them 

Enjoy the Ride 

• You are grateful for both life’s challenges and opportunities 

• You passionately pursue excellence in everything you do 

• You laugh often and don’t take yourself too seriously 

• You love change and living in the gray is energizing to you 

• You can't wait to get out of bed in the morning & get on with your day 

Overview  

At RAZR, an Account Director is a leader in a fast-growing organization who will help develop and execute client relationships and strategy to support account growth. The account director will act as a primary contact and business liaison between the RAZR client and our internal, cross-functional teams.  

The account director must gain a deep understanding of RAZR’s technology platform and our clients’ use of it and will lead our clients in their quest for smart, strategic marketing technology services.  This leader will ensure outstanding client service by anticipating opportunities, resolving challenges, and proactively responding. While interacting with senior executives, the account director at RAZR will be expected to bring creative ideas to help RAZR clients attract, grow, and retain customers.   

Outcomes You Are Responsible For 

• Primary point person for all clients on key RAZR account(s) 

• Develop account plans to protect and grow revenue and support customer loyalty 

• Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues 

• Learn RAZR’s Fibonacci technology platform and how our clients are utilizing 

• Provide strategic thinking and a broad business perspective to support client business needs 

• Understand how to effectively manage client expectations and the team’s ability to meet those expectations 

• Work with cross-functional team to deliver on client needs  

• Initiate, prepare, and review SOWs for clients 

• Accountable for client satisfaction and client retention 

Relevant Experience and Mindset 

• 10+ years of experience in client, vendor, partner relationship management 

• Experience in navigating key decision makers in complex organizational structures 

• Expertise in customer relationship management, new business growth and complex project management 

• Deep experience in financial services, payments, or loyalty/rewards industries highly preferred 

• Ability to forecast and manage project financials.  

• Ability to work and thrive in a fast-paced environment and learn rapidly 

• Excellent organizational, project management, and time management skills 

• Ability to collaborate and successfully work with others in a team-oriented environment 

• Proven leadership skills with experience in developing, managing, and leading teams 

• Emotional maturity, a professional mindset, and the utmost in discretion 

• Excellent communication skills, both written and verbal 

About Us 

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform Fibonacci™.  The RAZR approach is rooted in behavioral science and combines strategy, with visual design to create sustainable behavior change within consumer audiences. 

With our Clients, Colleagues, and in our Communities we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others”.  At the foundation of our Culture you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day.  The RAZR team is driven and we pursue the ultimate best outcome for our key constituents.  There are no jobs here, just opportunities to serve and make a material impact in the world. 

We are an Equal Opportunity Employer and our employees are individuals with unique strengths, experiences and backgrounds, who share a passion for improving people's lives.  

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