Customer Service Representative

Kurtz Bros Inc.

Cleveland, OH

$12 to $15 Hourly
Paid Time Off , Retirement
Full-Time

Job Description

Benefits:

Return Bonus
401(k)
401(k) matching
Employee discounts
Flexible schedule
Paid time off
Training & development

At Kurtz Bros. WE MAKE THE GOOD EARTH BETTER. Family owned and operated for 75 years, we pride ourselves in WASTE TO REUSE, and keeping our environment GREEN. We are looking for highly motivated, outgoing individuals to join our Kurtz family, where you are more than just an employee, you are truly a member of the family.

We hire at our eight store locations: Avon, Akron, Hudson, Garfield Heights, North Canton, Strongsville, Valley View & Willowick.

Our typical time frame for hires is approximately 6 months, but can vary based on our season/availability. Seasonal employees are eligible for some benefits, 401k and employee discounts! (*waiting period applies).

For each season an employee returns, they are eligible for:
- Paid Time Off
- Holiday Pay
- Up to $1,000 Return Bonus

Some positions may turn in to full-time, year-round positions. Come GROW with our companywe offer careers with room to expandfrom CSRs to Managers, and beyond.

TAKE ROOT WITH THE KURTZ FAMILY & APPLY TODAY.

Now, for the legal jargon

Essential Duties & Responsibilities:

Assess customer needs whether in-person or over the phone, answer questions, provide solutions, provide product information in order to familiarize and assist in merchandise selection, and provide any customer follow-up required
Become knowledgeable regarding the composition and application of the product line and develop the ability to promote and answer questions regarding the variety of products available to customers
Promote product sales by suggesting tie-in or promotional items to customers
Coordinate deliveries for customers
Maintain a high-level of customer service to internal and external customers
Accurately process customer sales and coordinate with accounting for credit applications, account issues and product look ups.
Maintain accuracy in closing cash drawer, completing paperwork and following all store closing and opening procedures
Maintain accuracy with regards to order entry for pickups, deliveries, etc
Proactively make store, product and team recommendations for overall store improvements
Maintain inventory on the shelves and assist in keeping the store clean and orderly
Follow all Kurtz Brothers, Inc. safety guidelines and complete incident reports immediately when required
Local travel to other KB sites may be required on an intermittent basis
Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Other duties may be assigned.

Education and/or Experience

High school diploma or equivalent
1-3 years' experience in performing general office skills
Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities preferred
Willingness to learn and grow within the role

Knowledge/Skills

Ability to operate a computer and cash register terminal
Flexible to work various hours during busy season (spring through early summer)
Good communication and listening skills
Friendly and positive demeanor with a focus on providing excellent customer service
Demonstrating initiative with regards to responsibilities
Attention to detail, accuracy, and follow through
Ability to multi-task and prioritize effectively
Friendly, positive, and willing to be of service to others
Able to quickly develop a working knowledge of Kurtz Bros., Inc. products and recycling
Attention to detail, accuracy, and follow through
Ability to ambulate around the site
Enthusiastic, with a drive for results
Ability to multi task and work in a fast paced environment
Proficiency in office IT suite (excel, word and PowerPoint) and ability to learn new programs/software

Environment

Required to sit, stand, lift, kneel, bend, type, use personal computer, telephone, and two way radio
Exposure to loud noises, hot/cold temperatures, dust, and other environmental factors