Esperanza Community Case Manager

Other Ones Foundation, Inc.

Austin, TX

Vision , Medical , Paid Time Off , Retirement
Full-Time

What is TOOF?

The Other Ones Foundation (TOOF) is a nonprofit that offers extremely low-barrier work opportunities, case management, and humanitarian aid to people experiencing homelessness. TOOF offers several homeless services related programs which include the WorkForce First (WFF) program, the Mobile Hygiene Clinic, Going Home, and the service coordinator for the Esperanza Community.

Diversity, Equity, Inclusion & Belonging:

The Other Ones Foundation strives to nurture and empower an inclusive environment in which everyone is recognized, valued and respected for their contribution regardless of the color of their skin, their gender identity or gender expression, where they live or who they love. Leveraging the diversity of our organization is essential to our ability to strengthen the mission of our organization: The Other Ones Foundation transitions Austin's homeless neighbors into an engaged community through shelter, opportunity, and support.

Job Summary:

Maintain a caseload of Esperanza Community clients experiencing homelessness. Service delivery is focused on the areas of housing, finances, and basic needs.
Focus actions on the five key tasks of case management: engagement, assessment, planning, linking, and monitoring, and the underlying principles of hope and client self-determination.
Administer screenings and assessments to clients to identify both barriers and strengths to exiting homelessness and securing long-term sustainable permanent housing.
Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are participatory, comprehensive, build on client strengths, promoting sustainable housing, supportive service objectives, and safe and humane environments free from abuse, neglect, and exploitation.
Support client efforts to obtain vocational trainings and education, secure employment or a fixed source of income, develop budgets and plan for financial stability, and build other life skills as needed to succeed in the communities of their choosing.
Administer financial assistance as needed to support housing and basic needs expenses.
Maintain organized hard and electronic client files, document work accurately and in a timely fashion and in adherence to data standards and program requirements which may include proof of client eligibility, proof of services, reporting and deadlines. Stay up to date on data standards and program requirements as they change.
Assist clients in applying for and enrolling in public benefit programs.
Develop a deep level of understanding of local housing resources, social service organizations, and government benefits and entitlements.

Responsibilities:

Identify, refer to, and collaborate with internal & external partners to design and support individualized and client-centered outreach efforts, and transition and exit plans.
Engage in Esperanza Community and TOOF functions and cooperate to provide a professional work environment, staff cases, address program needs, and review community resources.
Complete detailed, accurate, timely data entry into the Homeless Management Information System (HMIS) and agency database, Apricot. Adhere to the HMIS Policies and Procedures Manual and license requirements. Enter data into HMIS and Apricot that complies with data integrity and data quality.
Perform special projects as assigned.
Work collaboratively with collateral service providers to coordinate services and support for mutual clients.
Attend and participate in team and agency staff meetings, trainings, functions, and other activities as needed.

Qualifications & Skills:

Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work environments.
Ability to develop and sustain collaborative and supportive working relationships with clients, coworkers, volunteers, and external partners.
Ability to efficiently produce quality work, adhere to agency and contract requirements, and work independently.
Ability to prioritize multiple tasks and meet frequent deadlines.
Ability to adapt and respond to the changing needs of the program and clients.
Ability to write comprehensive client summaries using medical and psychiatric terminology.
Ability to make constructive use of professional supervision.
Willingness to uphold The Other Ones Foundation's philosophy, mission, & vision.
Committed to understanding and supporting diversity, equity, inclusion and belonging (DEIB)
Proficient in utilizing Google Suite, Microsoft Office and Microsoft 365 applications.
Bachelor's degree in a related field and/or 2 years of experience working directly with individuals experiencing or at risk of homelessness.
Experience accessing community resources, services, and entitlement programs.
Experience implementing the principles of harm reduction, trauma informed care, motivational interviewing, and housing first.
Reliable transportation and active auto insurance.
Clear multi-state criminal history and satisfactory motor vehicle driving record.

Salary, Benefits & Schedule: