Quality Assurance Representative

Position in our Quality Assurance department (www.socialmodel.com)

Summary

Responsible for conducting necessary documentation audits to assist the Quality Improvement Manager in monitoring, measuring, and evaluating performance and quality of program operations.

Essential Duties and Responsibilities

1. Review resident/participant charts to ensure compliance with County, State, and Federal guidelines as well as CARF standards.
2. Document error tracking and reviews for trends, training, and opportunities for improvement.
3. Provide support to the Quality Improvement Manager and staff to ensure activities related to the program’s quality improvement are effectively communicated.
4. Complete special projects.
5. Maintain a strong knowledge of the Agency’s policies and procedures and the Agency’s chart review process.
6. Communicate effectively in a culturally competent manner and promote favorable interactions with all Agency directors and staff.
7. Role model appropriate healthy and ethical behaviors in all interactions, including HIPAA and Confidentiality standards.
8. Document the services provided according to standards set by the Agency and applicable County, State, and Federal regulations. Documentation should be clear, concise, and completed in a timely manner.

Other Requirements

1. Basic proficiency in using a computer and other telehealth technology. Proficient in Word and Microsoft Office software.
2. non-smoker preferred