Assistant Store Manager - Front of House

Position Overview:

The Assistant Store Manager (FOH) plays a pivotal role in ensuring the smooth and efficient operation of the retail store's front-end operations. Working closely with the Store Manager, the Assistant Store Manager will be responsible for overseeing all customer-facing activities, including sales, customer service, and merchandising. The ideal candidate will have a passion for delivering exceptional customer service, strong leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Assist the Store Manager in overseeing day-to-day operations of the front-end of the store, including sales, customer service, and merchandising.
• Lead by example by providing excellent customer service and resolving customer inquiries or concerns in a timely and professional manner.
• Train, mentor, and coach front-end staff to ensure they have the knowledge and skills to deliver exceptional service and achieve sales targets.
• Monitor and analyze sales performance metrics, including sales trends, average transaction value, and conversion rates, and implement strategies to drive sales and meet targets.
• Ensure the store maintains a clean, organized, and visually appealing appearance at all times, including proper merchandising and signage.
• Assist in managing inventory levels and conducting regular stock checks to prevent out-of-stock situations and minimize shrinkage.
• Collaborate with the Store Manager to develop and implement sales promotions, marketing campaigns, and special events to drive traffic and increase sales.
• Adhere to company policies and procedures regarding cash handling, safety, and security measures, and ensure compliance among front-end staff.
• Assist in scheduling front-end staff to ensure adequate coverage during peak hours and special events.
• Handle escalated customer complaints or issues that cannot be resolved by front-end staff, and communicate effectively with the Store Manager and other team members to find appropriate solutions.

Qualifications:

• Minimum of 2 years of retail experience, with at least 1 year in a supervisory or leadership role.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers, staff, and management.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of retail merchandising principles and best practices.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.