Visitor Center Ambassador

Compensation: $14.75 - $15.75 hourly
FLSA Status: Part Time, Non-Exempt

Position Summary

Leadville Visitor Center Ambassadors are the face of the Leadville Visitor Center. They work closely with all guests, both locals and travelers, to provide up-to-date information about Lake County and the surrounding areas. Ambassadors are responsible for creating a warm and welcoming environment for all visitors.

As a Visitor Center Ambassador, you are a representative of many establishments in the county, including The Lake County Government, The Lake County Tourism Panel, and The City of Leadville. All communication with guests (local or visitor) must be supportive of all Lake County establishments and their operations. Communication with guests to promote Leave No Trace Principals and Do Leadville-Twin Lakes Right messaging. This position reports to the Tourism/Visitor Center Manager. Ambassador shifts are done on location at the Visitor Center, daily shifts lasting 6 to 7 hours. This position includes weekend and holiday work.

General Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· Opening and closing the Visitor Center including cleaning indoor and outdoor spaces and public use bathrooms.

· Greeting guests upon arrival, asking information about where the guest is visiting from, asking guests about their plans for their visit and providing key information to ensure they are aware of Lake County offerings and expectations.

· Recording key visitor information on the daily log using an Xcel spreadsheet.

· Being respectful and welcoming to all guests, no matter their culture, background, or beliefs.

· Providing guests with brochures, handouts, and/or information about Lake County and surrounding areas.

· Ambassadors are expected to be familiar with all Visitor Center brochures, handouts, and Tourism Panel provided resources. Ambassadors are expected to stay up to date with local business hours and offerings, upcoming activities and information about county amenities that are available to guests.

· Restock brochures as needed and inform the manager of low stock.

· Responsible for responding to voicemails, emails and address brochure mailer requests.

· Ambassadors must be able to work both independently, as well as comfortably with others.

· Ambassadors need strong communication skills to communicate needed information clearly with co-workers, supervisors, guests, and community partners.

· Ambassadors must have basic computer knowledge including operating a tablet using Square point of sale for cash, credit, and check transactions.

· Ambassadors must be comfortable balancing cash register at the start and end of the day, recording daily sales on the deposit slip.

Other Duties

Please note that this job description intends to cover a partial list of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements

· High school diploma or GED required.

· Demonstrated experience in the tourism industry (including but not limited to hotel, hospitality, cultural nonprofits, public events, outdoor recreation, and historic preservation)

· Strong written/verbal communication

· Exceptional people skills and ability to multi-task

Physical Activity & Work Environment

· Sitting - More than 50% of the time

· Walking - Less than 50% of the time

· Standing - Less than 50% of the time

· Using hands/fingers to feel or handle items - More than 50% of the time

· Reaching, pushing, or pulling with arms/hands - More than 50% of the time

· Climbing - Less than 50% of the time

· Balancing - Less than 50% of the time

· Kneeling, crawling, or crouching - Less than 50% of the time

· Talking or hearing - More than 50% of the time

· Tasting or smelling - Less than 50% of the time

· Lifting, moving, or exerting force of up to 10 lbs. - Less than 50% of the time

· Lifting, moving, or exerting force of up to 25 lbs. - Less than 50% of the time

· Lifting, moving, or exerting force of up to 50 lbs. - Less than 50% of the time

· Lifting, moving, or exerting force of up to 100 lbs. - Less than 50% of the time

· Lifting, moving, or exerting force of more than to 100 lbs. - Less than 50% of the time

· Seeing up close - More than 50% of the time

· Seeing long distances - Less than 50% of the time

· Seeing color - More than 50% of the time

· Use of peripheral vision - Less than 50% of the time

· Perceiving depth - Less than 50% of the time

· Adjusting and focusing vision - More than 50% of the time

· Working outdoors in inclement weather – extreme hot - Not Applicable

· Working outdoors in inclement weather – extreme cold - Not Applicable

· Working indoors in an office environment - More than 50% of the time

· Working in high places - Not Applicable

· Working near moving mechanical parts and machines - Not Applicable

· Working in wet/humid conditions that are not weather related - Not Applicable

· Working in extreme cold conditions that are not weather related - Not Applicable

· Working in extreme hot conditions that are not weather related - Not Applicable

· Working with airborne particles or fumes - Not Applicable

· Working with toxic or caustic chemicals or agents - Not Applicable

· Working with explosives - Not Applicable

· Working in an area with a risk of exposure to radiation - Not Applicable

· Working in an area with a risk of exposure to electrocution - Not Applicable

· Exposure to vibration - Not Applicable

· Working in a loud environment - Less than 50% of the time
 

EOE Statement
Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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