Sales Manager

Position: Sales Manager Montgomery County Branch

Classification: Exempt

Reports To: Branch Manager

Summary/Objective

The Sales Manager will lead and educate our sales teams at PestNow Montgomery County Branch. As a Sales Manager, you will play a crucial role in establishing and overseeing the framework of our sales operations, ensuring the highest levels of education, safety, efficiency, and customer satisfaction. This leadership role involves managing a comprehensive training program that starts from the hiring process and continues throughout the career of each team member, covering all aspects of our business, including legal compliance, product knowledge, application, inspection protocols, and customer relations.

Essential Functions and Responsibilities

• Training and Education

  • Participate in the selection process of sales team members.

  • Oversee the New Hire Training program, which is 40 hours of in-house classroom training and 40+ hours of field training.

  • Foster continuous learning by providing ongoing education to team members.

• Operational Leadership

  • Collaborate with Branch Managers to oversee day-to-day operations, ensuring compliance with legal requirements.

  • Monitor sales team performance, identifying strengths and areas for improvement.

  • Develop targeted programs to enhance individual and team performance.

  • Serve as a liaison between Realtors, customers, and branches

  • Provide guidance on resolving damage claims and disputes.

• Quality Control and Safety Compliance

  • Proactively review service tickets, graphs, and WDI reports to identify liability and safety concerns.

  • Conduct regular audits of inspections and address customer issues to maintain quality standards.

• Strategic Planning and Execution

  • Plan and execute Realtor education and training visits.

  • Collaborate with the Branch Manager and Regional Sales Manager on expansion plans and growth strategies.

• Resource Planning and Allocation

  • Assist in forecasting staffing needs for different areas and branches.

  • Evaluate and report on service capability and potential overreaching.

  • Identify and communicate staffing needs to address delays and service issues.

• Technology and Innovation

  • Stay informed about competitors' techniques, products, and services.

  • Monitor industry trends and innovations to enhance operational efficiency.

• Financial Management

  • Analyze service code pricing trends and adjust as needed.

  • Monitor and adjust individual price settings to prevent underpricing or overpricing.

  • Track and monitor infestation rates per the WDIR to ensure accurate inspections are being conducted.

  • Develop strategies to achieve monthly, quarterly and annual sales budgets.

  • Monitor all Sales budgets.

• Customer Satisfaction

  • Address customer and Realtor concerns related to the sales process.

  • Ensure timely and effective delivery of services by monitoring schedules.

Required Experience:

Minimum Qualifications

• Eight years of relevant field and office management experience in sales operations

• Comprehensive knowledge of pest operations, sales, and mandatory safety standards

• Strong leadership skills with a goal-driven personality to foster a successful culture.

• Exceptional communication skills for effective team and customer interactions

• Ability to coach, motivate, and create a continuous learning environment.

• Proficiency in software for tracking and analyzing individual and team production.

• Effective problem-solving skills and a positive attitude

Preferred Qualifications

• Experience within the home services industry, particularly Pest Control.

Any PestNow Team Member interested in applying for the position please submit your resume to Ja Ridgeway, Branch Manager Montgomery County Branch, PestNow via email, Ja Ridgeway@pestnow.com,