Sr. ERP Business Consultant - Remote Position Available

Sr. ERP Business Consultant Job Summary

The position of Sr. ERP Business Consultant will require an ambitious, professional individual to teach and customers how to use the AFS ERP Software and support customers using AFS ERP Software. The application requires knowledge of a variety of areas including purchasing, order entry, general ledger, and operational management. The individual in this position will regularly interface with distribution and manufacturing companies as well as interact across multiple departments internally. It will be your responsibility to manage the client relationship effectively by learning their business processes, offering suggestions on the configuration & use of the application, critically think to solve complex problems, and communicate effectively to both internal and external stakeholders.

Consultant Duties and Responsibilities

• Serve as functional application expert in support for AFS ERP in a fast-paced environment
• Requires critical thinking, troubleshooting, validation testing, write-ups, and professional communication both internally and externally
• Review all new support tickets, replicate the issues, and ensure the expected results are documented before assigning to a developer
• Manages tasks that may go between departments or cross-functional teams for each individual client task
• Be a liaison between AFS development staff and the customer
• Manage multiple tasks concurrently
• Develop business requirements and high-level specifications for the design and development of software enhancements based on customer’s requests.
• Collect information from customers when they request changes (e.g. report customizations) or report problems with an application.
• Analyze configuration with the objective of explaining to a customer why the application behaves a certain way.
• Make appropriate adjustments to the application based on customer preferences.
• Train customers to use ERP
• Create test scripts for and involvement in Quality Assurance testing of developed software.
• Promote customer success services to add to revenue stream.
• Provide timely updates to customers.
• Ensures all customer action requests are completed within schedule and delivered satisfactorily to the client’s requirements.
• Communicate the newest features of the most current upgrades to customers.

Knowledge and Skills

• Previous ERP Support and/or ERP Implementation experience
• Understanding of supply chain software solutions
• Self-motivated with a high level of initiative
• Team player with a customer service focused attitude
• Previous Accounting / Financial background
• Must be able to define and document effective/efficient processes and possess strong project management skills
• The ability to multi-task and manage across multiple customer and internal activities
•  Excellent communication and interpersonal skills, especially with customers
•  Proposes creative solutions and innovations
•  English Speaking is required

Degrees, Certificates and Experience

· Undergraduate degree

· Minimum 5 years’ experience in ERP software

· Minimum 5 years’ experience in software consulting

Work Environment

· Telecommuting is an option

· Extensive computer work required

· 10-15% travel required