Customer Happiness Hero

Dewey's Bakery, Inc.

Job Description

JOB TITLE: Customer Happiness Hero

Classification (Exempt/Non-exempt): Non-Exempt

Reports to and is backed up by: Store manager or supervisor

Supervisory Responsibility (Yes/No): No
Created Date: 2/6/16

Revision Date: 12/28/2021

Summary:

Dewey’s Bakery is an established company since 1930. Dewey’s Bakery has had the privilege of offering customers deliciously sweet and savory treats that reflect the local flavors we love. Our products are baked with care, and our passion is creating moments that bring people together to slow down, celebrate life and enjoy the moment.

Our team members are an essential part of creating the ultimate customer service experience. To succeed in this position employees should possess exceptional customer service skills, a “can do “mindset, highly detail oriented and ability to work closely with a team.

Our mantra is “Happy people serving happiness.”

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibility include, but are not limited to:

• Follows our Customer Care Standards as follows:
  1. Creates a warm and welcoming environment
  2. Enlists support as needed.
  3. Listens carefully to guests and asks questions to clarify and gather additional information.
  4. Engages in a fun and natural exchange of ideas with guests.
  5. Is authentic and fully present with guests.
  6. Responds happily to any questions.
  7. Anticipates guests needs and makes helpful suggestions.
  8. Exceeds our guests’ expectations, one guest, one celebration at a time

• Operates the register and handles purchase transactions with cash and credit card transactions.
• Answers phones using good phone etiquette.
• Keeps work area tidy and organized.
• Keeps dining area and outside seating clean and keeps condiments clean and stocked.

• Puts consumer safety first by maintaining and reinforcing a strong food safety culture.

• Performs other duties as assigned.

QUALIFICATIONS:

• Previous customer service experience strongly preferred
• Ability to be detail oriented, multitask and work in a fast-paced environment
• Ability to read and follow instructions and communicate in English
• Ability to perform the essential functions listed above

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls.

• Regularly required to stand; talk or hear; reach with hands or arms.
• kneel or stoop
• Frequently lift and/or move up to 25 pounds; read instructions.
• Occasionally required to view items at an extremely close range and must be able to adjust and readjust focus.