Level 2 Computer Technician - Systems Administrator

Pegasus Technologies is hiring a full-time on-site computer and server network technician. Candidate should have a minimum of 3-5 years of experience supporting networks of Microsoft products such as Windows 10 & 11. Windows Server 2016 +, and Microsoft Office. Exchange Server and Office 365 experience and industry certifications are welcome. You will answer customer telephone calls, provide remote technical support from our Kennett Square office plus your home, and travel to customer sites to resolve customer onsite related issues.

Required technical experience includes:

• Windows command line interface
• Windows Server 2016, 2019+ administration in all versions
• Active Directory administration and support
• Group policy administration and support
• TCP/IP networking, including DNS and DHCP
• VPN troubleshooting and management
• Firewall configuration experience
• Experience with spyware and virus removal
• Experience with Office 365 migration and deployment

• Batch file creation, PowerShell scripting
• NTFS permissions, share permissions, and security groups
• Hyper-V and/or VMWare management
• Expert knowledge of device manager and computer hardware
• Experience with Azure cloud services. AWS and Oracle cloud experience a plus
• Registry modification
• PC hardware troubleshooting

Required Skills:

• Readily troubleshoot complex problems by logically reducing the number of variables in a methodical fashion
• Be willing and able to follow operational procedures, including documentation standards, dispatch scheduling, and detailed time accounting
• Have a natural curiosity for technology and enjoy learning new things
• Understand the critical importance of keeping customers satisfied
• Patiently and quickly locate, search, and understand log files
• Patiently and quickly search, read, and comprehend product documentation and knowledge base articles in order to solve a problem or install a new service
• Understand the importance of adhering to data security practices
• Work both independently and on a team, depending on the project
• Have excellent communication skills in order to efficiently listen to customer inquiries and explain actions taken towards issue resolution to customers and supervisor
• Maintain high reviews for customer service excellence
• Must have a current driver’s license and reliable transportation
• Must have a functioning cell phone
• US Citizenship required
• Background check required

Looking for candidates with a passion for technology and a desire to grow in knowledge and experience.

Job Compensation:

Pay packages include a base salary, quarterly profit-sharing bonuses, with health, dental, and vision insurance, 401K, 6-month scheduled performance reviews, and a team-oriented work environment that gives you the opportunity to make a difference every day.

To apply, please respond with a current resume. Your cover letter should include salary requirements.