Director of Residential Services

Position Summary

The Director of Residential Services (DRS) provides supervision of around-the-clock Behavioral Health staff performing daily client activities in a large residential treatment facility, or for multiple smaller facilities. The DRS is responsible for oversight, monitoring, and tracking of services for clients and daily BH staff program responsibilities. They help to manage staff that support clinical and treatment goals and maintain a welcoming, nonjudgmental environment that encourages and supports clients in their recovery.

Primary Duties and Responsibilities

• Create and maintain staff schedules, manage time, and review/approve time cards, etc.
• Completes and posts weekly staff schedules and coordinate coverage.
• Conduct performance reviews and complete performance review documents.
• Perform reviews and quality assurance checks for residential facilities to ensure documentation accuracy, cleanliness of grounds, and feedback to appropriate staff members and departments.
• Provide coaching and disciplinary actions and documents as appropriate.
• Will work with leadership team on selection, hiring, onboarding, training, and promoting of new Behavioral Health staff.
• Participate in hiring, onboarding, orientation, training, and monitoring ongoing performance of assigned staff.
• Attend and participate in local leadership meetings.
• Responsible for maintaining documentation of staff training.
• Collaborate with Human Resources team on staffing related activities.
• Assist Director of Clinical Operations and acts as liaison between Behavioral Health staff and other staff.
• Coordinate outside appointments and meetings and assist with facilitating staff meetings.
• Collaborate and support the clinical and medical team and other staff and departments.
• Can and may perform all Behavioral Health staff job duties as well as coordinate all daily responsibilities and shift functions as needed for coverage.
• Available for alternate, evening, overnight, and weekend schedules/shifts that may be required to meet client needs, state, and regulatory agency requirements and business necessity.
• Responsible for coordinating and delegating client transportation, store runs, outings, and off-campus meetings.
• Responsible for order and stocking client supplies (i.e., literature and basic hygiene products).
• Responsible for oversight and quality assurance of BH team documentation.

Supervisory Responsibilities

• Articulates ideas and instructions in a clear and concise manner
• Actively sets priorities and makes critical decisions in a timely manner
• Runs effective meetings; starts/stops on time, maintains focus on topic
• Values, respects and is open to others’ point of view; encourages dialogue and candor; makes it safe for others to voice their opinion
• Manages conflict; builds common ground, focuses on the positive and seeks constructive outcomes
• Tracks, monitors, and documents employee performance; actively encourages goal setting
• Provides timely, effective, and constructive feedback; creates an environment where employees and others feel valued and appreciated
• Ability to see the big picture by thinking conceptually, imaginatively, and systematically
• Readily adapts to change and adjusts when needed; helps others overcome resistance to change an actively encourages and supports new ideas
• Exhibits knowledge of, and ensures compliance with, federal and state regulatory requirements; initiates appropriate follow-up when concerns are identified
• Ensures appropriate staffing levels and actively participates in recruitment activities to seek out qualified candidates

Knowledge, Skills, and Abilities

• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions.
• Knowledge of organization, communication, and interpersonal skills.
• Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence based practices in client care.
• Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (the American Society of Addiction Medicine (ASAM) criteria for levels of care)
• Ability to document thoroughly in an electronic medical record.
• Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors.
• Knowledge of MS Office and office equipment such as copiers and scanners.

Job Qualifications and Requirements

Education/License/Credentials:

• Bachelor’s degree or LADAC Required.
• Valid Driver’s License, required.

Experience:

• Minimum of three years’ experience in the addiction or mental health fields.
• Minimum of two years’ experience in a supervisory or leadership role with supporting documentation/references.