Information Systems Support Specialist Tier 2

Community First Bank is seeking a part-time (30 hours/wk) Information Systems Support Specialist Tier 2 to join our Information Systems team. Do you strong analytical and problem solving skills and have a background in technology or banking systems? This position offers a competitive hourly wage, depending on experience.

ABOUT COMMUNITY FIRST BANK

A locally-owned community bank that traces our Boscobel beginnings to 1871, we believe that if our time is spent aiding our customers, then it has been well spent. We provide value to our customers through exceptional individualized service that exceeds their expectations. And, we strengthen the communities we serve through contributions of time, talent, and financial resources.

We recognize that our success is based on the quality and dedication of our team members. That's why we continually invest in their growth through training and education. We create an enjoyable work environment that empowers our team members and fosters collaboration through open, honest, and sincere communications. Our employees also earn company stock after meeting the eligibility criteria, making us an employee-owned bank.

A DAY IN THE LIFE OF AN INFORMATIN SYSTEMS SUPPORT SPECIALIST TIER 2

As a Tier 2 Information Systems Support Specialist, you will be responsible for diagnosing and resolving complex technical issues, managing network systems, and assisting in the implementation of IT projects. This role requires a combination of technical expertise, problem-solving skills, and strong communication abilities to support the banking operations effectively. Additionally, the tier 2 technician collaborates closely with our third-party IT vendor to deliver comprehensive support and to help in maintaining a seamless IT environment.

Ideal candidates should be able to manage multiple priorities along with adhering to project timelines.

QUALIFICATIONS FOR AN APPLICATION SUPPORT SPECIALIST

• Bachelor's or Associates Degree in an Information Technology related field
• Two years of demonstrated computer and/or application IT support
• Good analytical and problem-solving skills, including the ability to work with outside support resources.
• Good communication skills with the ability to interact professionally with end-users and vendors.
• Understanding of network protocols, hardware components and operating systems.

WORK SCHEDULE

This is a part-time (30 hours/wk) Monday - Friday position with some flexibility in work location and hours.