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Information Systems Support Specialist Jobs (NOW HIRING)

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The Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all ...

AMERICAN SYSTEMS

CO · On-site

$135K/yr

Systems Support Specialists will help ensure operational readiness, data integrity, and highquality ... Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems ...

AMERICAN SYSTEMS

CO

$106K - $109K/yr

The Systems Support Specialists will help ensure system availability, data integrity, and ... Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science ...

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Information Systems Support Specialist information

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$31.5K

$63.1K

$108.5K

How much do information systems support specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for information systems support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What is an information systems support specialist?

Information Systems Support Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to users within an organization. They help maintain computer systems, resolve hardware and software issues, and ensure that technology runs smoothly. These specialists often install, configure, and update systems, as well as train staff on new technologies. Their goal is to minimize downtime and keep information systems functioning efficiently.

What are the key skills and qualifications needed to thrive as an information systems support specialist?

To thrive as an Information Systems Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with help desk ticketing systems, remote desktop tools, and enterprise operating systems is essential for daily operations. Strong problem-solving skills, patience, and effective communication help you deliver technical support and guide users through complex issues. These skills ensure quick resolution of technical problems, minimize downtime, and maintain smooth IT operations within an organization.

What are the most common challenges faced by information systems support specialists in a fast-paced work environment?

Information Systems Support Specialists often encounter challenges such as managing multiple support requests simultaneously, troubleshooting technical issues under tight deadlines, and adapting quickly to evolving technologies. They must balance providing immediate assistance to end-users while maintaining documentation and ensuring system security. Strong communication skills and effective time management are essential to address user concerns efficiently and collaborate with IT teams to resolve more complex problems.

What is the difference between Information Systems Support Specialist vs Network Support Technician?

AspectInformation Systems Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, corporate supportTelecommunications, data centers, network service providers

While both roles involve technical support, the Information Systems Support Specialist focuses on end-user hardware and software issues, whereas the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. The roles often overlap but differ mainly in scope and technical focus.

What states have the most Information Systems Support Specialist jobs?

States with the most job openings for Information Systems Support Specialist jobs include:

Information Systems Support Specialist jobs near you
Infographic showing various Information Systems Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

Information Systems Support Specialist

Express Employment Professionals - Mentor

Mentor, OH • On-site

$28 - $36/hr

Other

Posted 6 days ago

Job description

Information Systems Support Specialist

Our client in Mentor, OH is seeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support business applications, enterprise systems, and operational processes within a growing manufacturing organization. This role serves as a key liaison between technology and business operations by providing application support, troubleshooting system issues, improving workflows, and training end users.

Key Responsibilities Business Systems Support
  • Provide day-to-day support for ERP systems and other business-critical applications.
  • Troubleshoot and resolve application, workflow, data, and user-related issues.
  • Assist users with system functionality, best practices, and business process questions.
  • Coordinate with software vendors and internal stakeholders to resolve system concerns.
  • Participate in system testing, upgrades, implementations, and enhancements.
  • Maintain system documentation and application configurations.
Process Improvement & Systems Enhancement
  • Analyze business processes and identify opportunities to improve efficiency through technology.
  • Support automation initiatives and workflow improvements.
  • Document business requirements, procedures, and system changes.
  • Assist with software implementations, integrations, and system enhancement projects.
  • Partner with various departments to maximize the effectiveness of existing technologies.
User Training & Support
  • Train employees on ERP and other business applications.
  • Develop and maintain user guides, training materials, and process documentation.
  • Provide ongoing system support and promote technology best practices.
  • Create and maintain knowledge base articles and support resources.
Qualifications
  • Bachelor's Degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
  • Minimum 2 years of experience supporting ERP systems, enterprise software, or business applications.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Working knowledge of SQL and relational databases.
  • Experience with Microsoft 365 applications, including Teams, SharePoint, and Power Platform.
  • Excellent verbal and written communication skills.
  • Ability to effectively support both technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.
Preferred Skills
  • ERP and business application support experience in a manufacturing environment.
  • Business process analysis and process improvement experience.
  • System testing, implementation, and software upgrade support.
  • Documentation, process mapping, and user training experience.

Pay Range: Competitive based on experience