Night Auditor

Job Title: Hotel Night Auditor

Company: Holiday Inn Indianapolis Airport

Top Places to Work 3 Years Running

At Holiday Inn Indianapolis Airport, we believe in the power of exceptional service and creating memorable experiences for our guests. We have been recognized as a top workplace for three consecutive years, a testament to our commitment to excellence and the dedication of our team members. Our core values of RISE - Respect, Integrity, Service, and Excitement - guide everything we do, shaping our culture and driving us toward our mission of providing unparalleled hospitality.

Position Overview: We are seeking a dependable and customer-oriented individual to join our team as a Hotel Night Auditor. As a Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include performing nightly accounting tasks, providing exceptional customer service to guests, and handling any inquiries or issues that may arise during your shift.

Responsibilities:

• Conduct nightly audits of hotel financial transactions to ensure accuracy and completeness
• Prepare and distribute daily reports detailing hotel revenue, occupancy rates, and other key metrics
• Handle guest check-ins and check-outs during the overnight hours, providing a warm and welcoming experience
• Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
• Maintain security by monitoring the premises and addressing any safety or security hazards
• Assist with administrative tasks such as answering phones, processing reservations, and responding to emails
• Collaborate with other hotel staff to ensure seamless communication and guest satisfaction

Requirements:

• Strong computer skills, including proficiency in Microsoft Office and hotel management software
• Excellent phone etiquette and communication skills
• Previous experience in customer service or hospitality preferred
• Ability to work independently and make sound decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• A positive attitude and willingness to go above and beyond to exceed guest expectations
• Reliable and punctual, with the ability to work overnight shifts
• Ability to maintain a friendly and professional demeanor, even during challenging situations

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement within the company
• A supportive and inclusive work environment that values teamwork and collaboration
• Employee discounts on hotel stays and other amenities
• Ongoing training and development opportunities to enhance your skills and knowledge
• Insurance
• Medical
• Dental 
• Vision
• VPS 
• Employee Assistance Program
• 401K w/ Match
• Life Insurance 
• Referral Bonus Program 
• Hiring Bonus

Join our team at Holiday Inn Indianapolis Airport and be a part of an award-winning organization dedicated to providing exceptional service and creating unforgettable experiences for our guests. Apply now to start your journey with us!

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