Dallas, TX · On-site
$19 - $20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...
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Dallas, TX · On-site
$19 - $20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...
$19 - $20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...
Quick apply
$19 - $20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...
Houston, TX · On-site
We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about ... The Service Auditor is responsible for overseeing and managing the service billing process for ...
Houston, TX · On-site
We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about ... The Service Auditor is responsible for overseeing and managing the service billing process for ...
The Service Auditor is responsible for overseeing and managing the service billing process for ... Excellent customer service and multi-tasking skills * Strong communication skills with ability to ...
The Service Auditor is responsible for overseeing and managing the service billing process for ... Excellent customer service and multi-tasking skills * Strong communication skills with ability to ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Addison, TX · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Addison, TX · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Orlando, FL · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Orlando, FL · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Addison, TX · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
Addison, TX · On-site
Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...
FL · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
FL · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Houston, TX · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Houston, TX · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Aurora, CO · On-site
$115K/yr
Proficient in processing, servicing, auditing DUTIES AND RESPONSIBILITIES * Taking inbound customer calls to identify what the customer is looking to accomplish. * Completing outbound calls to ...
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Aurora, CO · On-site
$115K/yr
Proficient in processing, servicing, auditing DUTIES AND RESPONSIBILITIES * Taking inbound customer calls to identify what the customer is looking to accomplish. * Completing outbound calls to ...
Irving, TX · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Irving, TX · On-site
Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...
Galveston, TX · On-site
$14 - $18.75/hr
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
Galveston, TX · On-site
$14 - $18.75/hr
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
Quick apply
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth ...
Aurora, CO · On-site
$36K/yr
Proficient in processing, servicing, auditing DUTIES AND RESPONSIBILITIES * Taking inbound customer calls to identify what the customer is looking to accomplish. * Completing outbound calls to ...
Aurora, CO · On-site
$36K/yr
Proficient in processing, servicing, auditing DUTIES AND RESPONSIBILITIES * Taking inbound customer calls to identify what the customer is looking to accomplish. * Completing outbound calls to ...
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
$30.5K - $38.4K
4% of jobs
$38.4K - $46.3K
14% of jobs
$48.6K is the 25th percentile. Wages below this are outliers.
$46.3K - $54.2K
24% of jobs
The median wage is $60.8K / yr.
$54.2K - $62.1K
9% of jobs
$62.1K - $70K
7% of jobs
$70K - $78K
6% of jobs
$78K - $85.9K
6% of jobs
$92.3K is the 75th percentile. Wages above this are outliers.
$85.9K - $93.8K
4% of jobs
$93.8K - $101.7K
6% of jobs
$101.7K - $109.6K
6% of jobs
$109.6K - $117.5K
12% of jobs
$30.5K
$72.6K
$117.5K
Customer Service Auditors typically spend their days reviewing recorded customer interactions, assessing them against established quality standards, and documenting their findings in detailed reports. They often collaborate with customer service managers and team leads to share insights, highlight trends, and recommend areas for improvement or additional training. Auditors may also participate in calibration sessions to ensure consistency in evaluation practices and stay updated on evolving company policies. This role offers a structured, detail-oriented work environment with regular opportunities to contribute directly to service quality enhancements.
A Customer Service Auditor should possess strong analytical abilities, attention to detail, and a solid understanding of quality assurance principles, often supported by a background in business, customer service, or a related field. Familiarity with customer relationship management (CRM) software, quality monitoring tools, and certifications such as Six Sigma or ISO standards can be beneficial. Standout soft skills include effective communication, impartial judgment, and the ability to provide constructive feedback. These capabilities ensure thorough evaluations of customer interactions, driving service improvements and maintaining high company standards.
A Customer Service Auditor evaluates customer interactions, service quality, and compliance with company policies. They analyze customer feedback, review call recordings, and assess service representatives' performance. Their goal is to ensure a high standard of customer service by identifying areas for improvement and providing actionable recommendations. This role helps maintain consistency in customer interactions and enhances overall customer satisfaction.
3.2
Based on 6 frontline employees who took The Breakroom Quiz
The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.
The educational and training requirements:
Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.
Quality Assurance Auditor Tasks & Requirements
Sourced by ZipRecruiter
Traveler accommodation
201 - 500 Employees
Frisco, TX, US
2015
