ZipRecruiter

Log In

1

Customer Service Auditor Jobs in Georgia (NOW HIRING)

Stratton Amenities

Service Auditor

Atlanta, GA · On-site

$19 - $20/hr

Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...

Stratton Amenities

Service Auditor

Atlanta, GA · On-site

$19 - $20/hr

Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and ... Being able to inspect the quality of customer service provided. * Own, possess or have consistent ...

Crestview Management, LLC

Night Auditor

Atlanta, GA · On-site

$14.50 - $19.25/hr

The Night Auditor will be responsible for balancing and reconciling daily financial transactions, providing excellent customer service to guests during overnight hours, and supporting front desk ...

Columbia Sussex

Night Auditor

Atlanta, GA · On-site

$14.50 - $19.25/hr

The Night Auditor will be responsible for balancing and reconciling daily financial transactions, providing excellent customer service to guests during overnight hours, and supporting front desk ...

Crestview Management, LLC

Night Auditor

Atlanta, GA · On-site

$14.50 - $19.25/hr

The Night Auditor will be responsible for balancing and reconciling daily financial transactions, providing excellent customer service to guests during overnight hours, and supporting front desk ...

Sleep Inn

Night Auditor

Baxley, GA · On-site

$10/hr

Night Auditor needed for immediate hire! Are you a highly skilled and motivated individual looking ... Excellent communication and customer service skills * Proficiency in Microsoft Office and ...

Sleep Inn

Night Auditor

Eastman, GA · On-site

$10/hr

Night Auditor needed for immediate hire! Are you a highly skilled and motivated individual looking ... Excellent communication and customer service skills * Proficiency in Microsoft Office and ...

Lexima

Fulltime Night Auditor

Pooler, GA · On-site

$13.75 - $18.25/hr

Night Auditor Position We are seeking a reliable and detail-oriented Night Auditor to join our team ... The successful candidate will have excellent customer service skills and be able to work ...

Coral Hospitality

Night Auditor

Young Harris, GA · On-site

$12.75 - $17/hr

As the Night Auditor, you will be responsible for ensuring exceptional service to guests during ... Qualifications:** - High school diploma or GED required - Previous customer service, hospitality ...

Heico

Quality Auditor

Rockmart, GA

The Quality Auditor provides technical guidance to the Quality Assurance team, within a business ... Excellent customer service orientation * Track record of building and maintaining customer/client ...

HEICO

Quality Auditor

Rockmart, GA · On-site

The Quality Auditor provides technical guidance to the Quality Assurance team, within a business ... Excellent customer service orientation * Track record of building and maintaining customer/client ...

Coral Hospitality

Night Auditor

Young Harris, GA

$12.75 - $17/hr

As the Night Auditor, you will be responsible for ensuring exceptional service to guests during ... If you are passionate about providing exceptional customer service, have excellent communication ...

Lexima

Fulltime Night Auditor

Pooler, GA · On-site

$18/hr

The Night Auditor will be responsible for managing the front desk during the overnight shift ... The successful candidate will have excellent customer service skills and be able to work ...

HEICO

Quality Auditor

Rockmart, GA · On-site

The Quality Auditor provides technical guidance to the Quality Assurance team, within a business ... Excellent customer service orientation * Track record of building and maintaining customer/client ...

Brasstown Valley Resort & Spa

Night Auditor

Young Harris, GA · On-site

$12.75 - $17/hr

As the Night Auditor, you will be responsible for ensuring exceptional service to guests during ... Qualifications:** - High school diploma or GED required - Previous customer service, hospitality ...

next page

Showing results 1-20

All JobsCustomer Service Auditor JobsCustomer Service Auditor Jobs in Georgia

Customer Service Auditor information

What is a customer service auditor?

A Customer Service Auditor evaluates customer interactions, service quality, and compliance with company policies. They analyze customer feedback, review call recordings, and assess service representatives' performance. Their goal is to ensure a high standard of customer service by identifying areas for improvement and providing actionable recommendations. This role helps maintain consistency in customer interactions and enhances overall customer satisfaction.

What are the typical daily responsibilities of a customer service auditor?

Customer Service Auditors typically spend their days reviewing recorded customer interactions, assessing them against established quality standards, and documenting their findings in detailed reports. They often collaborate with customer service managers and team leads to share insights, highlight trends, and recommend areas for improvement or additional training. Auditors may also participate in calibration sessions to ensure consistency in evaluation practices and stay updated on evolving company policies. This role offers a structured, detail-oriented work environment with regular opportunities to contribute directly to service quality enhancements.

What are the key skills and qualifications needed to thrive as a customer service auditor?

A Customer Service Auditor should possess strong analytical abilities, attention to detail, and a solid understanding of quality assurance principles, often supported by a background in business, customer service, or a related field. Familiarity with customer relationship management (CRM) software, quality monitoring tools, and certifications such as Six Sigma or ISO standards can be beneficial. Standout soft skills include effective communication, impartial judgment, and the ability to provide constructive feedback. These capabilities ensure thorough evaluations of customer interactions, driving service improvements and maintaining high company standards.

What qualifications do I need to be a customer service auditor?

Customer service auditors typically need a high school diploma or equivalent, with many employers preferring some college coursework or a related degree. Relevant skills include strong communication, attention to detail, and familiarity with customer service processes. Experience in customer service or quality assurance roles can also be beneficial, and certifications in quality management or auditing may enhance prospects.

What are popular job titles related to Customer Service Auditor jobs in Georgia?

For Customer Service Auditor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Auditor jobs in Georgia look for?

The top searched job categories for Customer Service Auditor jobs in Georgia are:

Customer Service Auditor jobs near you
Infographic showing various Customer Service Auditor job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Auditor

Stratton Amenities

Atlanta, GA • On-site

$19 - $20/hr

Part-time

Posted 22 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Service Auditor
The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his or her duties secretly and from the guest or prospective resident perspective.
The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.
The educational and training requirements:
Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.
Quality Assurance Auditor Tasks & Requirements
  • Travel to and from assigned communities.
  • Ability to conduct duties discreetly and impartially.
  • Remaining discreet while you pose as a regular guest or a prospective resident.
  • Interact with associates over the phone and in person to gauge service experiences and behaviors as indicated by but not limited to the audit criteria.
  • Flexible disposition.
  • Organizational and time management skills.
  • Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.
  • Complete and submit an audit report detailing the experience after each visit.
  • Highly energetic, honest, and motivated.
  • Excellent communication and interpersonal skills
  • Ability to work independently, without supervision.
  • Result-oriented, with an engaging personality and a passion for luxury hospitality service and experiences.
  • Being proactive and able to handle various assignments.
  • Analytical skills: Analyzing notes and documentation taken during the assessment in order to write an objective report.
  • Great attention to detail: Being able to inspect the quality of customer service provided.
  • Own, possess or have consistent access to reliable transportation

Job Types: Part-time, Contract

What Stratton Amenities employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply