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Customer Service Auditor Jobs (NOW HIRING)

briggsequipment

Customer Service Advisor

Irving, TX · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Concentra

Auditor, Clinical Services

Addison, TX · On-site

Outstanding customer service skills as well as the ability to deal with people in a manner which ... Coding and auditing experience * Moderate to advanced computer skills with programs such as ...

briggsequipment

Customer Service Advisor

Tampa, FL

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

briggsequipment

Customer Service Advisor

Houston, TX

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

Irving, TX · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

Houston, TX · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

FL · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

Houston, TX · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

Irving, TX · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Briggs Equipment

Customer Service Advisor

Tampa, FL · On-site

Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details * Issue ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

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All JobsCustomer Service Auditor Jobs

Customer Service Auditor information

See salary details

$30.5K

$72.6K

$117.5K

How much do customer service auditor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service auditor in the United States is $72,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a customer service auditor?

Customer Service Auditors typically spend their days reviewing recorded customer interactions, assessing them against established quality standards, and documenting their findings in detailed reports. They often collaborate with customer service managers and team leads to share insights, highlight trends, and recommend areas for improvement or additional training. Auditors may also participate in calibration sessions to ensure consistency in evaluation practices and stay updated on evolving company policies. This role offers a structured, detail-oriented work environment with regular opportunities to contribute directly to service quality enhancements.

What are the key skills and qualifications needed to thrive as a customer service auditor?

A Customer Service Auditor should possess strong analytical abilities, attention to detail, and a solid understanding of quality assurance principles, often supported by a background in business, customer service, or a related field. Familiarity with customer relationship management (CRM) software, quality monitoring tools, and certifications such as Six Sigma or ISO standards can be beneficial. Standout soft skills include effective communication, impartial judgment, and the ability to provide constructive feedback. These capabilities ensure thorough evaluations of customer interactions, driving service improvements and maintaining high company standards.

What is a customer service auditor?

A Customer Service Auditor evaluates customer interactions, service quality, and compliance with company policies. They analyze customer feedback, review call recordings, and assess service representatives' performance. Their goal is to ensure a high standard of customer service by identifying areas for improvement and providing actionable recommendations. This role helps maintain consistency in customer interactions and enhances overall customer satisfaction.

More about Customer Service Auditor jobs
What cities are hiring for Customer Service Auditor jobs? Cities with the most Customer Service Auditor job openings:
What are the most commonly searched types of Customer Service Auditor jobs? The most popular types of Customer Service Auditor jobs are:
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Customer Service Auditor jobs near you
Infographic showing various Customer Service Auditor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,633 per year, or $34.9 per hour.

Customer Service Advisor

briggsequipment

Irving, TX • On-site

Full-time

Re-posted 17 days ago

Job description

POSITION PURPOSE:

The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.  

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  1. Actively create and maintain a positive and professional experience for internal/external customers; reflective of the Company’s standards and core values
  2. Dispatch, assign and monitor technicians to service calls in compliance with Company policy and based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, delays, etc.
  3. Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
  4. Verify unit information and repair description submitted by external customers for Technicians to efficiently order parts required to complete repair
  5. Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion
  6. Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details
  7. Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts Payable
  8. Ensure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance & Long Term Maintenance Agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accounts
  9. Verify van maintenance schedules and tracking by VIN and technician ID to ensure service van fleet is fully operational
  10. Review inactive service repair orders to avoid delays in repairs or invoicing
  11. Ensure repairs, time posting and work orders are accurately completed to meet department key performance indicator (KPI) metrics
  12. Partner with the Service Department leadership to coach underperforming technicians to achieve performance improvement
  13. Support sales team members with quote preparation and tracking of service-related work
  14. Partner with cross functional partners (Sales, Rental, Parts, etc.) to ensure the service department is in alignment with the Organization in all processes and direction, including but not limited to Accounts Receivable and Accounts Payable
  15. Answer and respond to general phone and email inquiries. 
  16. Perform other related duties as assigned                                                   

minimum qualifications                                                                       

  Basic Knowledge & Competencies

  • Excellent customer service and multi-tasking skills
  • Strong communication skills with ability to work between the technician(s) and the customer(s) to ensure jobs are completed with accuracy and on time
  • High attention to detail, to include precise data entry
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operations
  • Ability to work with minimal supervision and with the company systems
  • Proficient in all MS Office products, including Word, Excel and PowerPoint

Previous Experience/Education

  • High school diploma required
  • Technical school and/or college degree preferred
  • 5+ years of customer service, operations, or similar work experience preferred
  • Prior experience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation preferred

PHYSICAL REQUIREMENTS

  • Prolonged sitting
  • Ability to lift up to 40 pounds
  • Working conditions are normal for an office environment

Apply