Captain

The Inn at Little Washington

Washington, VA

Expired: 14 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Job Details

Join one of America's most award-winning restaurants, The Inn at Little Washington. Located in the beautiful Virginia countryside just 67 miles west of Washington DC, The Inn at Little Washington is a culinary oasis akin to visiting a Michelin-starred restaurant in the European countryside. Established in 1978, The Inn is a member of Relais & Chateaux. The Inn at Little Washington’s most recent awards include:

3 Michelin Stars – the first and only three star restaurant in The Nation’s Capital
La Liste, a French-based guide to the world’s best restaurants, ranked The Inn #3 in the U.S. and #5 in the world
Forbes 5-Star award for the restaurant – 28 years in a row, and one of only 40 restaurants in the US awarded 5-StarsForbes 5-Star award for lodging – 29 years in a row
AAA 5-Diamond award for the restaurant – 30 years in a row, making The Inn the longest-tenured restaurant in the history of the program
AAA 5-Diamond award for lodging – 29 years in a row
The Washington Post’s Fall Dining Guide for 2018 honored The Inn by inducting the restaurant into its inaugural “D.C. Restaurant Hall of Fame”
The Washington Post's Fall Dining Guide for 2017 named The Inn the #1 restaurant
Wine Spectator Grand Award – 23 years in a row, the only restaurant so recognized in Virginia, Maryland, and the District of Columbia
Chef and Proprietor Patrick O’Connell was knighted as a disciple of Auguste Escoffier, “the King of Chefs and the Chef of Kings.”

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws*

Why join our team:

We offer:

Health, vision and dental insurance (full time employees)
Paid time off (Full time employees)
401(k) retirement plan with match
On-the-job training
Employee education allowance
Advancement potential
Flexible schedules
Employee appreciation events
Complimentary uniforms
Delicious “family” meals daily prepared by the chefs
Referral bonuses
Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Lead in daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-Michelin Star experience to all guests. Maintain all aspects of the service areas, dining room, and property. Serve as the ambassador of the establishment and play a leadership role.

ESSENTIAL FUNCTIONS

Able to flawlessly execute the mechanics and standards of service
Is conscious of time-management and order-of-operation skills
Able to confidently speak in depth about property and conduct a kitchen tour
Mastery of etiquette
Can accurately assess a guest’s mood level and take actions accordingly
Exhibits anticipatory service
Comprehensive understanding of MOD and resort-suite functions; create and manage a folio, make dinner reservations, book rooms, menu’s, billing, etc.
Well versed in protocol for potential inspectors
Can effectively delegate to both front of house and back of house teams
Able to serve cheese from the cheese cart and speak confidently about selections
Expert ability to supervise breakfast service
Full understanding of all billing requirements; splitting checks, tock deposits, packages, discounts, and transferring checks
Able to execute tableside presentations; squab carving, Caesar, mini B, pour-over coffee, wine presentation, etc.
Will regularly update guest profile in Tock to build the database
Writes correct and accurate tickets for all tables with all necessary information
Has full daily knowledge of the CIP report
Is directly responsible for the section before and during service
Able to recognize long time guests and friends of The Inn
Takes on additional responsibilities outside of service and improves upon them; floor plan, schedule, CGS, linens, candles, paycom, etc.
Full knowledge of all beverages available
Able to sell bottles of wine accurately and to the guests liking/specification
Full knowledge of the property including details such as; who did this painting, where is this cabinet from, etc., as well as ongoing projects, current publications, recent reviews, etc.
Assists management in staff performance reviews and promotes team members’ growth
Master of all FOH position; can do anything, at any time, for any reason
Able to orchestrate a private event
Responsible for the fulfillment of training information for new staff
Exemplifies leadership, professionalism, positive attitude, and accountability
Utilizes channels of communication between all departments
Embodies the ‘Crisis Solver’ in giving direction and resolving issues
Plays a role in recruiting
Executes precisely in accordance with all Forbes 5-Star standards

QUALIFICATIONS

Required

Exceptional communication skills
2 years’ prior fine dining experience
Must be at least 21 years of age
Must be well-groomed and well-presented with no visible tattoos
Must have reliable transportation
Advanced wine knowledge
Must be able to work weekends/holidays and have a flexible work schedule
Mastery of Forbes 5-Star standards

Desirable

CMS 1 & 2 highly recommended
Ability to communicate in a language other than English, preferably Spanish or French
Certification in alcohol awareness program
Certification in CPR
Prior experience with Resortsuite and Tock
Bartending experience

SKILLS

Ability to communicate in English both orally and in writing
Strong interpersonal communication skills both verbal and written
Must always be organized and maintain cleanliness of workstation
Ability to speak using clear and professional language
Ability to multi-task in a fast-paced environment
Ability to cross-train across multiple departments and assist when needed
Ability to assist guests with questions about the property, history, and surrounding areas
Ability to hold staff accountable through coaching and counseling

PHYSICAL DEMANDS

Must be able to lift 30+ lbs.
Able to stand, bend and walk for long periods of time
Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

More detail about The Inn at Little Washington part of The Inn at Little Washington and Patty O's, please visit https://culinaryagents.com/entities/72862-The-Inn-at-Little-Washington