Veterinary Client Care Specialist

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze.  Maine Veterinary Medical Center is looking to add a compassionate and skilled Client Care Specialist at our front desk. The target schedule for this role is Sunday 8a-6p, Monday 9a-7p, Tuesday 9a-7p and Friday 9a-7p; availability for this schedule is required.   

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you’ll get to work with specialists of all stripes and practice cutting edge care! It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.       

Maine Veterinary Medical Center (MVMC) is a VECCS level one certified Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC has well-staffed departments in Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Radiology, Rehab and Acupuncture and great team of emergency clinicians and criticalists to offer advanced services to a well-educated client base.        

Client Care Specialist      

Maine Veterinary Medical Center in Scarborough, ME     

$19-23/hour based on experience and availability 
     

Eligible for quarterly bonuses under Rarebreed’s profit-sharing program, which has the same zing as a hundred pounds of fresh cat nip.      

WHAT YOU’LL DO       

• Greet customers as they arrive, and act as the main contact point for the hospital. 

• Provide day-to-day client services of the front office and support staff throughout the office. 

• Answer a busy multi-line phone system and transfer calls to relevant departments. 

• Schedule and manage appointments for the hospital. 

• Resolve informal client issues and maintain and report on these issues to the Client Services Supervisor. 

• Make decisions on behalf of the department, utilizing good judgment, in the best interest of the hospital and the clients. 

• Maintenance of reporting tools and queries needed to manage the business, including email, inter-hospital communications, and practice management software. 

• Responsible for inventory of supplies and informing Client Services Supervisor when supplies are needed 

BENEFITS      

We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:       

• Great pay with competitive medical, dental, and vision insurance coverage 

• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th% 

• Generous paid time off to help you achieve your purr-fect balance 

• Employee Ruff-erral Program  

• Company-paid life insurance, AD&D, and short-term disability (long-term disability available) 

• Accident and critical illness insurance  

• Bonding leave enhanced maternity benefit  

• Flexible Spending Account (FSA) and Health Saving Account (HSA) 

• Continuing education yearly allowance for skills development  

• Certification fees reimbursement (eligible employees only)  

• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP) 

• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director  

• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing 

Plus, special benefits to utilize for your own pet:       

• Pet Care: Discounts on veterinary services and products 

• Pet Diagnostics: Discounts on reference lab testing 

• Pet Food: Discounts on Purina pet foods 

REQUIREMENTS        

• Associate degree or equivalent experience  

• 2+ years of experience in customer service required: prior veterinary experience desired but not required. 

• Strong organizational skills. 

• Strong client relations and interpersonal skills. 

• Strong technical and computer skills. 

• Excellent oral and written communications skills and attention to detail. 

• Self-starter and team player. 

• Strong client service background. 

• Friendly, Professional and Compassionate!  

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.      

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.            

Employment will require the successful completion of references and background check.      

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.      

Learn more about our career opportunities at: https://rarebreedvet.com/careers/      

Where uncommon support partners with joy.