Plumber

Plumbing Service Technician

Fast Growing and Locally Owned - Residential and Commercial Plumbing Company

Mr. Rooter Plumbing of Orange Park is looking to hire an Experienced Plumbing Professional that will be responsible for performing plumbing service repairs, replacements, installation services and drain cleaning using the Mr. Rooter Service System.

Job Requirements

The following are the minimum requirements to be considered for this position:

-Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.

-Must have a valid driver’s license and be insurable – you’ll be driving our company vehicle.

-Must have a minimum of 5 Years Experience

-Expertise in plumbing installation, maintenance, and repair

-Ability to diagnose and repair pipe problems.

-Knowledge of plumbing tools and equipment

-Excellent customer service skills

-Attention to detail and accuracy.

-Experience with maintenance and repair tasks

-High school diploma or equivalent required, trade school certificate preferred.

-Excellent communication and interpersonal skills

-Must understand the tools of the trade: drain equipment, cameras, jetting, pro press, etc.

Job Duties

-Perform plumbing services as scheduled according to the daily service demand.

-Responsible for entering all service data to include but not limited to job arrival, estimated time to complete job, job completion, etc. into the iPad.

-Perform the Mr. Rooter Service System on all calls.

-Proficient in diagnosing, troubleshooting, and estimating the typical plumbing service requests.

-Use the Menu Pricing Guide, to select the appropriate solutions and present each customer with a minimum of two options for every service requested.

-Communicates effectively to customer questions, requests, or other customer issues. If unable to resolve immediately refer to the Field Supervisor or Service Manager.

-Always maintains well-groomed professional appearance.

-Responsible for the maintenance and proper use of all uniforms, tools & equipment, vehicles, and other Company issued items.

-Attends Company meetings and training, as needed.

-Participates in weekly, monthly, and special company meetings, as appropriate.

-Facilitates a cooperative and productive working relationship between all fellow Associates and other personnel.

-Performs duties to meet prescribed Company standards, target and benchmarks.

-Uses good judgment and self-control in areas wherein the company entrusts him to maintain company and customer confidentiality.

-Responsible for maintaining all policy and procedures in accordance with Company policy.

-Sets an example in being punctual and dependable. Reports to work promptly. Responds immediately to dispatched calls during his “on call” scheduling.

-Perform other duties as assigned. This may include performing duties that are outside of the scope of normal job duties.

-Establish a sound positive work relationship with all managers and supervisors. Must be able to listen and place into practical application all suggested feedback received.

-Build customer relationships that provide for a high company Net Promoter Score and 4 star or higher online customer reviews.

How We Take Care of Our Team Members

· Paid Training – We make sure that you have the knowledge and skills to grow in your career.

· Branded Company-Provided Vehicle

· iPad and Software - We use state-of-the-art technology and software to make onsite customer interactions faster and easier.

· Paid Time Off

· Benefits

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