Fixed Operations Manager

As a Fixed Operations Manager your essential job functions include:

Leadership (30%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values
• Lead, coach and develop team to drive productivity and retention
• Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
• Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
• Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
• Participate in field town hall communications

Customer Engagement (30%)

• Ensure fulfillment of services meets customer expectations
• Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
• Maintain knowledge of customer pricing and service expectations.
• Expediently address customer, operational, and performance concerns.
• Identify and implement value-added customer solutions

Driving Performance (20%)

• Drive talent selection and hiring for area roles needed
• Deliver operating performance in terms of LSR, Employee Engagement and Retention
• Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
• Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
• Coordinate supplies and parts ordering management

Administration (20%)

• Coordinate supplies and parts ordering management
• Troubleshoot most critical operational issues
• Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
• Support and adhere to DW’s policies and procedures on ethics standards and commitments
• Ensure effective invoicing processes are implemented and maintained

 Competencies Required

• Lead and coach technicians
• Results Orientation
• Systems Thinking / Process Improvement
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge

Position Requirements

• Proven ability to manage, coach, and lead others.
• 3 years proven operations experience in a similar type of environment.
• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 20%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.