Intern - IT Customer Support Specialist

• Provide Level 1 and 2 support including incident management, diagnosis, escalation, tracking and resolution.
• Actively monitor regional office and jobsite networks.  Identify potential issues and proactively work towards resolution.
• Support office and remote personnel in a timely manner and within specified SLA's.
• Escalate and dispatch Dell Tech Direct Service for hardware repairs as directed by McCarthy procedures.
• Document all support activities in ticket tracking database.
• Work within documented SLA's regarding call backs, escalations, status updates and resolutions.
• Work with other IT Teams to determine when escalation of support issue is necessary.
• Assist in developing documentation to improve communication and service delivery.
• Follow established processes and standards.  Identify and propose potential process improvements where needed.
• Additional projects as assigned.

• Desire to provide excellent customer service and a positive support experience for customers.
• 1-2 years of previous help desk experience preferred.
• CompTIA A+ Certification preferred, but not required.
• Ability to communicate in a clear and concise manner both orally and through written communications.
• Excellent analytical and problem-solving skills over the phone and one on one.
• Intermediate knowledge of networking and computer hardware required.
• Strong knowledge of Microsoft Office 2016 including Outlook, Windows10, and Office 365.
• Experience supporting  mobile devices preferred.
• High level of professionalism.
• Desire to work with other IT Teams and the ability to work independently as well.
• Strong time management and organizational skills.
• Motivation to acquire and develop new knowledge and skills.

McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.