Director of Housekeeping

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Director of Housekeeping to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space. The ideal candidate will have at least two to three years related experience, exceptional communication skills, and passion for delivering excellent service.

Requirements

• Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.

• Assist in the development of the annual budget. Monitor performance against plan.

• Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.

• Ensure quality services are rendered in meeting guest needs.

• Schedule staff according to labor standards and forecasted occupancy.

• Maintain room quality based on StepStone and hotel guidelines.

• Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.

• Enforce procedures for the acceptance, security, and return of guest lost and found items.

• Enforce procedures for security of on-loan equipment.

• Maintain productivity and labor cost goals.

• Conduct inventories of linen, supplies, and equipment as required.

• Order and receive supplies to maintain adequate inventory levels.

• Immediately alert hotel management of emergency situations via all communication avenues.

Requirements

• May be required to work nights, weekends, and/or holiday
• High School Diploma or equivalent
• Housekeeping experience, preferably in a hotel of similar size
• Bi-Lingual in Spanish and English preferred

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.