Front Desk Manager

Royal Hotel Investments of Covington

Covington, GA

$45,000 Yearly
Full-Time

Job Description

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Compensation:

$45,000

Responsibilities:

Gather financial information and generate occupancy reports for the general manager
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Handle the front desk budget and order office supplies as needed
Lead operations at the front desk and make sure guests have an exceptional stay

Qualifications:

Hospitality experience of at least 1 year is required for this role
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Applicants must have a high school diploma or GED
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Possess excellent management skills, communication skills, and multitasking skills

About Company

Royal Hotel Investments of Covington is a family of hotels in both Conyers GA and Covington GA. We have 4 hotels currently Hampton Inn Conyers, Hampton Inn Covington, Holiday Inn Express Covington, and Home2 Suites Covington.

The hotels are owned and operated by Navin Shah.